SANDY MONESTIME
DAVENPORT,FL
Summary
Adept at leading teams and enhancing customer satisfaction. Skilled in time management and interpersonal communication. Excel in high-stress environments, achieving efficient workflow and service excellence.
Overview
15
15
years of professional experience
Work History
Window Clerk
United States Postal Service, USPS
04.2019 - Current
- Contribute to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Recognize potential security risks related to suspicious packages and followed proper protocols to ensure safety.
- Consistently meet performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
- Exceed performance expectations regularly, leading to positive feedback from supervisors and peers.
- Educate customers on available services such as package insurance, tracking options, and shipping timelines.
- Enhance customer satisfaction by providing efficient and friendly service at the window counter.
- Manage financial transactions, ensuring accuracy in cash handling and balancing daily accounts.
- Stay current with changes in postal regulations or procedures through ongoing training opportunities.
- Assist customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Support new hires in learning job responsibilities through mentorship and guidance on best practices.
City Carrier Assistant
United States Post Office
06.2018 - 09.2018
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Dispatcher
Florida Highway Patrol
07.2017 - 10.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Employment Security Specialist
Department Of Economic Opportunity
09.2016 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Authorization Coordinator
HS1 Medical Management
07.2015 - 08.2016
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Facilitated timely renewals of ongoing authorizations by closely monitoring expiration dates and initiating renewal processes proactively.
- Calculated estimated copay based on current insurance benefits.
News Paper Distributor
Sun Sentinel
09.2009 - 01.2016
- Assembled and bagged newspapers prior to delivery.
- Delivered papers to customers on daily basis.
- Stocked newspaper boxes at assigned locations.
- Spearheaded a recycling initiative within the distribution team, promoting environmental awareness among coworkers and customers alike.
Education
Bachelor of Science - Criminal Justice
Florida Metropolitan University
Pompano Beach, FL01.2004
Skills
- Motivational Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Interpersonal Communication
Timeline
Window Clerk
United States Postal Service, USPS
04.2019 - Current
City Carrier Assistant
United States Post Office
06.2018 - 09.2018
Dispatcher
Florida Highway Patrol
07.2017 - 10.2017
Employment Security Specialist
Department Of Economic Opportunity
09.2016 - 07.2017
Authorization Coordinator
HS1 Medical Management
07.2015 - 08.2016
News Paper Distributor
Sun Sentinel
09.2009 - 01.2016
Bachelor of Science - Criminal Justice
Florida Metropolitan University
Similar Profiles
Sanchavious BinnSanchavious Binn
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Yea-Gi SarabiaYea-Gi Sarabia
Sales Clerk at United States Postal Service, USPSSales Clerk at United States Postal Service, USPS
Pascal MacauleyPascal Macauley
City Mail Carrier at United States Postal Service (USPS)City Mail Carrier at United States Postal Service (USPS)
Sharaveon DorseSharaveon Dorse
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Gregory SilfaGregory Silfa
Team Member at Pizza HutTeam Member at Pizza Hut