Sandy Morgan

Management and Leadership:

Team leadership and motivation
Staff development and training
Performance evaluation and feedback
Conflict resolution and problem-solving

Customer Service:

Exceptional customer service skills
Client relationship management
Complaint resolution and customer satisfaction

Operational Excellence:

Operations management
Budgeting and financial management
Inventory management

Communication:

Strong verbal and written communication
Effective interpersonal skills

Sales and Marketing:

Sales strategy development
Marketing campaign planning and execution
Promotion and event planning

Technical Skills:

Knowledge of spa equipment and technologies
Familiarity with spa software and booking systems

Industry Knowledge:

Understanding of spa industry trends
Knowledge of various spa treatments and products

Regulatory Compliance:

Ensuring compliance with HIPPA & OSHA
Ensuring compliance with licensing requirements

Organizational Skills:

Time management and multitasking
Attention to detail and accuracy
Scheduling and appointment management

Problem Solving:

Analytical thinking and decision-making
Crisis management and adaptability

Networking:

Building and maintaining professional relationships
Collaborating with other businesses

Computer Proficiency:

Competence in using standard office software
Ability to learn and adapt to new technologies and software