Sandy Nace

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Cross-sold insurance products to existing clients to reach sales targets.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Determined client needs and financial situations by listening and scheduling fact-finding
• appointments.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding .
• Agent of the year 1987-1992

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Interacted well with customers to build connections and nurture relationships.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Established long-term relationships with clients, resulting in increased repeat business.
• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Reduced client complaints by implementing a more effective customer service strategy.
• Hired and oversaw subcontractors to meet project needs.

Started as a telephone solicitor, setting appointments for sales staff, quickly promoted to manager and confirmed all appointments that were set by the entire phone room.