Sandy Noble
MARBLE FALLS,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented professional who is passionate about community, people, and delivering an exceptional experience. 20 years of providing unwavering exceptional service. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact organizational success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Customer Success Manager
Lab Alley
08.2022 - Current
- Cultivate a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Hire and manage employees to maximize productivity while training staff on best practices and protocols globally.
- Champion management initiatives within the organization to ensure smooth transitions during periods of growth and restructuring.
- Collaborate closely with department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Analyze industry trends and track competitor activities for Company-wide decision-making.
- Represent the Company at industry conferences and events.
- Lead recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Monitor key business risks and established risk management procedures.
Psychiatry Case Manager
Teen Health Center
08.2016 - 08.2022
- Developed and maintained partnerships with local organizations.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Facilitated referrals to collaborate with community resources
- Advocated for patients / students in healthcare, social services and school environment to promote wellness and autonomy.
- Provided all support for Doctors.
Director of Children's and Youth Ministries
Coastal Community Church
03.2014 - 08.2016
- Developed and implemented special events including camps, conferences, seminars, and retreats.
- Recruited, mentored, hired, and supervised 50 volunteers weekly.
- Built, managed, and created the K-8th grade programs and events.
- Developed all training policies and procedures.
- A leader who fostered relationships and team spirit among the community.
Events Manager /1st Assistant Director
Redstone Golf Club
10.2002 - 12.2010
- Supported, coordinated, and collaborated with The PGA Tour and Houston Golf Association for the Shell Houston Open.
- Planned, implemented and managed over 300 events per year.
- Managed budgets effectively, optimizing allocation of resources to maximize event impact.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Developed and executed corporate outings, instructions, clinics and team building workshops.
- Developed strategies and procedures that provided superior customer experiences and memories.
Education
Class A - Professional Golf Management
PGA Golf Management University Program
Buffalo, NY02.2001
Skills
- Strategic Planning
- Staff mentoring & leadership
- Problem Resolution
- Team Leadership
- Project Planning
- Attention to Detail
- Idea Development and Brainstorming
- Problem-Solving
- Time Management
- Creativity and Adaptability
Timeline
Customer Success Manager
Lab Alley
08.2022 - Current
Psychiatry Case Manager
Teen Health Center
08.2016 - 08.2022
Director of Children's and Youth Ministries
Coastal Community Church
03.2014 - 08.2016
Events Manager /1st Assistant Director
Redstone Golf Club
10.2002 - 12.2010
Class A - Professional Golf Management
PGA Golf Management University Program