Sandy Nogales
Dixon,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Leader with analytical approach to business planning and day-to-day problem-solving. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
BSW Case Manager
Home And Health Care Management
02.2024 - Current
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Educated and managed caseload of 100+ clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Program Manager II
GEO Group
10.2017 - 12.2023
- Served as the local point of contact with the Department of Homeland Security (DHS)/Immigration Customs Enforcement (ICE), overseeing 1,500 participants in the program
- Conducted monthly/annual reports, verbal and written notification of emergencies, contingencies or unusual occurrences
- Administers Quality Control Plan- performance of monthly audits to evaluate program operations for compliance and maintained low findings
- Human resources responsibilities- managing two offices and 10 employees, interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Outreach- meeting with local non-profits in the community and completed a day of service with a local food banks and signed multiple Memorandums of Understanding
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors, maintaining a positive customer relations by addressing problems head-on and implementing successful corrective actions
- Mentored managers to evaluate and improve performance of direct services, contributing to strategic program planning and development
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
Case Specialist
GEO Group
01.2016 - 10.2017
- Provided safety planning, crisis intervention and case management for over 200 participants
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures
- Provided leadership, guidance and support to staff members.
Case Manager
Opportunity House
06.2015 - 01.2016
- Enhanced shelter services by implementing improved intake procedures and resource allocation.
- Managed daily operations of the shelter, ensuring safe and supportive environments for clients.
- Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
- Prevented homelessness by providing comprehensive case management services to at-risk individuals and families.
- Conducted thorough assessments of client needs, identifying key areas for intervention and support.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
Internship Student
Vacaville Police Department
09.2014 - 05.2015
- Participated in multiple workshops and presentations related to projects to gain knowledge and competence
- Engaged clients in conversation to determine feelings and apprehensions
- Implemented evidence-based therapeutic interventions to promote positive behavior change
- Arranged and facilitated therapy sessions for individuals, and groups; anger management, addiction awareness and parenting
- Guided clients in developing skills and strategies for dealing with problems
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Gained valuable experience working within th Vacaville Police Department, applying learned concepts directly into relevant work situations.
Receptionist
Ford Dealership
07.2008 - 10.2014
- Supported culturally diverse populations by interpreting both verbal and written materials, bridging language gaps. Resolved customer problems and complaints
- Corresponded with over 30 customers daily through email, telephone, or postal mail
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Monitored and ordered supplies and materials to keep office well stocked.
- Streamlined office processes by implementing efficient document management systems and reducing paperwork.
- Coordinated with technicians and estimators to ensure accurate and timely completion of repair jobs, leading to increased customer trust.
Education
Bachelor of Arts - Social Work
California State University- Sacramento
Sacramento, CA05.2015
Skills
- Fluent in Spanish
- Managing Operations and Efficiency
- Staff Training and Development
- HR Budgeting
- Benefits Administration
- Employee Onboarding
- Payroll Administration
- Microsoft Office proficiency
Certification
- Certified CPR/AED/First-Aid, National CPR Foundation -September, 2023
Languages
Spanish
Native or Bilingual
Timeline
BSW Case Manager
Home And Health Care Management
02.2024 - Current
Program Manager II
GEO Group
10.2017 - 12.2023
Case Specialist
GEO Group
01.2016 - 10.2017
Case Manager
Opportunity House
06.2015 - 01.2016
Internship Student
Vacaville Police Department
09.2014 - 05.2015
Receptionist
Ford Dealership
07.2008 - 10.2014
Bachelor of Arts - Social Work
California State University- Sacramento
- Certified CPR/AED/First-Aid, National CPR Foundation -September, 2023
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