Collaborative Quality Assurance professional with a strong track record in monitoring compliance with contractual and regulatory standards. Proven ability to conduct audits and process reviews that enhance operational efficiency and support cross-functional teams in driving continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Quality Assurance Representative
Aviation Training Consulting
Albuquerque
08.2024 - Current
Monitored Government programs and contracts as a Quality Assurance (QA) Contractor, ensured compliance with contractual, regulatory, and quality management requirements.
Oversaw quality assurance activities for Contractor Instructor, Security, Facilities, Training Management, Courseware, and Scheduling programs to ensure compliance with contractual, operational, and Government requirements.
Conducted audits, inspections, and process reviews to verify compliance with internal procedures, contract requirements, and industry standards.
Monitored quality metrics, tracked deficiencies, and analyzed trends to identify process improvement opportunities and enhance quality assurance efforts.
Coordinated cross-functional teams for root cause analysis and corrective actions, driving continuous improvement initiatives.
Assisted with third-party AS9100 audits and certification activities by coordinating documentation, gathering objective evidence, supporting auditor requests, and ensuring compliance with aerospace quality management system requirements.
Worked closely with Government representatives to address Corrective Action Requests (CARs), provide status updates, and support resolution of quality-related issues.
Prepared and presented quality reports, audit summaries, and compliance updates to management and Government stakeholders, ensuring transparency and informed decision-making.
Supported internal and external audits by gathering evidence, responding to findings, and ensuring timely closure of action items.
Training Manager, Safety & Force Development
Air Force Safety Center
Kirtland AFB
09.2022 - 08.2024
Leads management of Air Force-wide education and training courses in aviation, ground, space, nuclear and weapons safety.
Oversaw logistics for 10 courses, 43 classes, and 1366 graduates while executing $1.8 million budget.
Planned, organized, and directed functions with multiple stakeholders to inspire, motivate, and guide peers toward goal accomplishment.
Developed course critique tracking process with monthly updates; managed graduate and supervisor survey responses into reports to enhance course material and processes.
Developed quarterly statistics spreadsheet for course manager requirements and to track quotas to ensure accuracy/timeliness of duties.
Build courses, allocations, and quotas through MilPDS for MAJCOM to process their members.
Knowledgeable in guidelines and regulations to be able to give the evidence and proof to leadership.
Proficient in being detail-oriented to ensure meticulous accountability for data and items in programs and forms.
Personnelist
137th Special Operations Group
Oklahoma City
01.2022 - 08.2022
Advised senior leadership on key decisions regarding force management, employment, readiness, and military personnel functions.
Advise and inform 10+ organizational/squadron leadership on complicated, sensitive, and occasionally controversial issues to guide them on assisting their Airmen.
Supported team providing assistance to 7 units and 500+ Airmen, ensuring military readiness for deployment.
Managed squadron security program for 156 personnel; initiated investigation, verified secret/top secret clearances; ensured members are cleared for Air Force duties. Dealt with many personally identifiable information (PII) confidential items daily.
Process, track, and managed military orders in Air Reserve Orders Writing Systems for supervisor and resource advisors to ensure proper accountability of workdays and account balance.
Guided 1,000+ members, including commanders and supervisors, on personnel matters as Human Resources Office Assistant at Will Rogers ANGB.
Executed 350+ Human Resources actions; expropriated and streamlined processes.
Directly support Group Commander, coordinate daily task and scheduled MS Outlook Calendar on all front office activities and task in TEAMS.
Work within the Oracle System diligently. Managing and updating 500+ personnel information.
Functioned as the Special Operations Group focal point and local authority, providing expert information for all administrative functions.
Human Resource Specialist (3F051) GS-0201-09
146th Air Support Operation Squadron
Oklahoma City
06.2018 - 01.2022
Served as subject matter expert for ANG Reserve Orders Writing Systems, ensuring accurate preparation, tracking, publication, and distribution of military orders to members.
Managed unit travel orders in the Defense Travel System, verifying accuracy and compliance for all submissions.
Utilized MilPDS, PRDA, vMPF, and EPUBS to ensure accurate tracking of personnel information.
Assisted on how to prepare and submit reports for nominated personnel for awards and decorations.
Managed unit emergency and morale funds, ensuring compliance with financial guidelines and promoting resource availability.
Assisted NCOIC in Command Support Staff, providing senior advisory support for orderly room operations.
Performs review of unit training program and monitors progresses of all personnel entering on-the-job training and counsels personnel as to responsibilities and deficiencies to ensure ancillary training requirements are met timely.
Functioned as an alternate unit weapons manager for the Air Support Operation Squadron, confirming the accountability of all weapons and compliance with guidelines.
Education
BS - SCIENCE
University of Central Oklahoma
Edmond, OK
12-2022
Skills
Quality Audits
Compliance Management
Quality control
Quality Standards
Process improvement
Document management
Microsoft Office Expert
Computer Proficiency
Flexible & Adaptable
Organized
Effective communication
Professional References
Gwendolyn F. Dooley, Director of Training (USAF Safety Center), 505.846.4082, gwendolyn.dooley@us.af.mil
Sandra L. Broussard, Personnelist (137th SOG), 405.882-0712, sandra.broussard@us.af.mil