Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandy Ocampo-Miranda

Chicago,IL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry.Solid team player with outgoing, positive demeanor and proven skills in the establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

9
9
years of professional experience

Work History

Financial Relationship Banker

Huntington National Bank
10.2021 - Current
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Make product recommendations or services to customers based on their needs and preferences.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.

Assistant Banking Center Manager

TCF Bank
08.2016 - 10.2021
  • Share responsibility for attaining branch sales goals with management team.
  • Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. Work with the Compliance and Legal departments for overall updates, procedure changes or development, and resolution of issues.
  • Provide coaching and work direction to branch personnel in order to to meet individual cross-sell and product referral goals.
  • Serve as a resource to bank personnel when dealing with difficult situations and transactions.
  • Cross-sell retail products and programs or services such as consumer, commercial, or mortgage loans, etc.
  • Supervise the work of all branch staff. Interview and hire new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, and assess productivity.
  • Assist manager in all areas of the branch as required. Assume authority and responsibility for necessary management decisions.

Branch Supervisor

TCF National Bank
10.2015 - 08.2016
  • Assisted front line-staff with handling difficulties, resolving problems, and managing large transactions.
  • .Motivated, trained, and disciplined employees to meet performance benchmarks.
  • Executed extensive variety of customer transactions according to institutional policy and procedures.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.

Education

Associate of Arts - General Studies

City Colleges of Chicago
Chicago, IL

Skills

  • Adherence to high customer service standards
  • Effective problem solver
  • Effective workflow management
  • Customer-focused
  • Microsoft Word, Sales Force, and Tableau experience
  • Committed team player
  • Bilingual
  • Cash handling expertise
  • Sales professional
  • Relationship development
  • Leadership Experince

Timeline

Financial Relationship Banker

Huntington National Bank
10.2021 - Current

Assistant Banking Center Manager

TCF Bank
08.2016 - 10.2021

Branch Supervisor

TCF National Bank
10.2015 - 08.2016

Associate of Arts - General Studies

City Colleges of Chicago

Similar Profiles

CREATE PROFILE
Sandy Ocampo-Miranda