SANDY OLIVEIRA MAGALHAES
Summary
Dedicated professional with a background in customer service and a proven ability to manage guest relations and resolve issues ectively. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
3
3
years of professional experience
Work History
HOUSEKEEPING COORDINATOR
Rosewood Sand Hill
10.2024 - Current
- Collaborate with various departments to streamline housekeeping operations and improve efficiency.
- Utilize scheduling software to coordinate staff shifts, track inventory, and generate operational reports.
- Maintain inventory of cleaning supplies and equipment, ensuring timely restocking and procurement.
- Respond promptly to guest requests and concerns, delivering exceptional customer service.
- Analyze operational data to identify inefficiencies and recommend process improvements.
GUEST RELATIONS AGENT
Rosewood Sand Hill
05.2023 - 10.2024
- Managed guest interactions, providing high-quality service and personalized assistance.
- Processed check-ins, check-outs, and handled billing inquiries with accuracy and professionalism.
- Maintained an extensive knowledge of hotel services, local attractions, and events to enhance the guest experience.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests efficiently.
- Conducted follow-ups with guests to ensure satisfaction and resolve any outstanding issues.
CREW MEMBER
Starbucks
03.2023 - 05.2023
- Provided excellent customer service in a fast-paced environment, ensuring a welcoming atmosphere.
- Handled transactions accurately while maintaining a balanced cash register.
- Maintained store cleanliness and restocked inventory to ensure efficient operations.
- Demonstrated strong teamwork and adaptability in a high-volume setting.
SECRETARY TO THE GENERAL MANAGER
Guedes Transport Services
11.2021 - 09.2022
- Managed scheduling and event coordination for executive leadership.
- Organized and maintained records, databases, and company correspondence.
- Handled supply procurement and inventory management to support daily operations.
- Assisted in travel arrangements, meeting planning, and general administrative tasks.
- Acted as a liaison between departments to facilitate communication and workflow efficiency.
Education
HIGH SCHOOL DIPLOMA -
Hillsdale High School
Skills
- Operational Coordination & Process Optimization
- Team Leadership & Cross-Department Collaboration
- Inventory Management & Procurement
- Staff Coordination
- Data Analysis & Reporting
- Customer Service & Conflict Resolution
- Microsoft Office Suite (Excel, Word, Outlook)
- Unifocus, Opera, Alice, Infogenesis, Canary, TrustYou, Saflock
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
HOUSEKEEPING COORDINATOR
Rosewood Sand Hill
10.2024 - Current
GUEST RELATIONS AGENT
Rosewood Sand Hill
05.2023 - 10.2024
CREW MEMBER
Starbucks
03.2023 - 05.2023
SECRETARY TO THE GENERAL MANAGER
Guedes Transport Services
11.2021 - 09.2022
HIGH SCHOOL DIPLOMA -
Hillsdale High School
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