Sandy Ollenburg

• Analyzed financial data to identify trends and provide actionable insights for decision-making.
• Collaborated with cross-functional teams to streamline financial processes and enhance operational efficiency.
• Implemented new accounting software, increasing accuracy of financial reporting and reducing processing time.
• Analyzed customer account discrepancies, ensuring timely resolutions and maintaining accurate financial records.
• Reconciled accounts payable transactions, identifying discrepancies and resolving issues promptly.
• Processed vendor invoices accurately and efficiently to ensure timely payments.

Previous Positions Held at Kohl's:

-Call Center Representative

-Team Lead for a year - Completed Team Lead Course

-Customer Service Representative

-Customer Advocate III

-Finance Specialist for credit card support

• Supervised daily bar operations to ensure efficient workflow and exceptional customer service.
• Developed cocktail menus based on seasonal ingredients, enhancing guest experiences and driving sales.
• Trained and mentored new bartenders in mixology techniques and customer engagement strategies.
• Managed inventory control processes, minimizing waste and optimizing stock levels for peak periods.
• Implemented POS system upgrades, streamlining transactions and improving accuracy of financial reporting.
• Resolved customer complaints effectively, fostering positive relationships and encouraging repeat business.