Sandy Parker
Mobile,AL
Summary
With over 20 years of experience managing enterprise customer relationships in complex environments, a client-centric professional excels at building trust, driving customer satisfaction, and growing revenue. Success is attributed to the ability to balance strategic vision with hands-on execution. Currently seeking a senior-level role in a forward-thinking company that values innovation, customer excellence, and team development.
Overview
23
23
years of professional experience
Work History
Director of Client Success
Gozio Health
08.2022 - Current
- Own a portfolio of healthcare clients, driving retention and upsell initiatives to meet annual growth and revenue targets.
- Act as a trusted advisor to senior stakeholders, translating client needs into actionable insights for internal teams.
- Lead client onboarding, product education, and long-term success through strategic planning and regular business reviews.
- Coordinate across Product, Client Services, Strategy, and Leadership to advocate for client priorities.
- Identify trends through usage analytics, manage risk, and deliver measurable ROI via platform enhancements.
- Collaborate with Product and Marketing teams to align roadmap development with client demand and to support campaigns that enhance adoption and engagement.
Customer Success Executive
Lumeon
02.2019 - 08.2022
- Manage $3M in annual revenue across key accounts.
- Drive adoption, renewals, and upsells through consultative selling and relationship-based account management.
- Conduct quarterly business reviews, align on KPIs, and deliver data-backed recommendations for ongoing success.
- Work cross-functionally to resolve customer issues, influence roadmap planning, and ensure satisfaction.
- Led customer onboarding and renewal management, acting as the voice of the customer internally.
- Encouraged upsells by identifying opportunities aligned with customer business objectives.
- Delivered actionable insights from customer feedback and usage analytics to drive strategic initiatives.
Client Relationship Manager
West Corporation (TeleVox Solutions)
07.2014 - 02.2019
- Managed enterprise accounts, driving customer satisfaction and uncovering expansion opportunities.
- Provided consultative support by analyzing client capabilities and resolving escalations swiftly.
Various Roles: Director of Finance, Carrier Coordinator, Provisioning Specialist & Customer Service Manager
Callis Communications
03.2003 - 07.2014
- Directed finance operations, staff development, and compliance initiatives.
- Managed telecom provisioning, billing, and customer support.
- Implemented internal process improvements that reduced costs and improved accuracy.
Software Support Representative
Computer Programs and Systems, Inc.
06.2002 - 03.2003
- Traveled to healthcare facilities to train users on medical and administrative software modules.
- Provided remote technical support and troubleshooting.
Education
Bachelor of Science - Business Management
Liberty University
Lynchburg, VA05.2001
Skills
Client Relationship Management
- Strategic Account Growth
- SaaS & Mobile Health Platforms
- Healthcare Technology
- Cross-functional Team Leadership
- Sales Enablement & Renewals
- Product Adoption & ROI Analysis
- CRM & Microsoft Office Suite
- Executive Communication
- Data Analysis & Forecasting
Timeline
Director of Client Success
Gozio Health
08.2022 - Current
Customer Success Executive
Lumeon
02.2019 - 08.2022
Client Relationship Manager
West Corporation (TeleVox Solutions)
07.2014 - 02.2019
Various Roles: Director of Finance, Carrier Coordinator, Provisioning Specialist & Customer Service Manager
Callis Communications
03.2003 - 07.2014
Software Support Representative
Computer Programs and Systems, Inc.
06.2002 - 03.2003
Bachelor of Science - Business Management
Liberty University
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