Sandy Pierce
Clovis,CA
Summary
Experienced professional in the educational sector with a strong focus on customer satisfaction. Dedicated to delivering exceptional service and unmatched support to ensure the highest level of customer satisfaction. Skilled in utilizing best practices in customer service and adept at finding effective solutions to address diverse customer needs.
Overview
18
18
years of professional experience
Work History
Manager, Education Partnerships
Discovery Education
01.2024 - Current
- Conduct high-quality, consultative discussions to identify customer needs and align Discovery Education's products and services to address those needs.
- Build and cultivate relationships with key buying stakeholders in accounts, including Superintendents, Curriculum Directors, Department Heads, teachers, and other influential school district contacts.
- Maintain thorough understanding of educational marketplace, industry trends, funding developments, and Discovery Education's products.
- Facilitate customer-facing meetings in schools and district offices.
- Devise and implement effective campaigns within assigned territory
Curriculum Specialist
Discovery Education
12.2019 - 12.2023
- Present high quality, compelling, competitive K -12 sales presentations to selection committees, administrators, and leaders in-person or virtually
- Develop dynamic presentations to facilitate partner meetings or launch digital services
- Provide ongoing strategic supports to Partnership Managers in order to successfully meet partner needs
- Collaborate regularly with cross-functional teams developing strong initial partner experiences
Professional Learning Consultant
Houghton Mifflin Harcourt
05.2014 - 12.2019
- Provide K-8 Mathematics professional development, coaching, and product training
- Customer support with needs-based planning, in-person support, coaching, and model lessons
- Collaboration with both small and large districts to develop implementation plans
- Collaboration with colleagues and managers to continually develop personal learning and growth goals
Elementary Educator
Valley Prep Charter School
08.2012 - 06.2013
- Establish and communicate learning goals for lessons
- Provide an environment conducive towards meeting the diverse needs of students
- Collaborate with colleagues regularly
- Use technology to plan, present, and enhance student learning
Elementary Educator
Central Unified School District
08.2006 - 06.2012
- Establish classroom procedures to maintain a productive environment
- Create lesson objectives based on standards based lessons
- Collaborate with colleagues regularly
- Provide differentiation for student learning
- Analyze student data to assist in directing lesson planning
Education
B.S. - Agricultural Business
California State University, Fresno
Fresno, CA05.1990
Skills
- Relationship building
- Team leadership
- Customer relationship management (CRM)
- Cross-functional teamwork
- Customer service
References
- Melissa Hampton, Senior Director, Teaching & Learning, Discovery Education
- Katie McMann, Senior Enterprise Customer Success Manager, Glassdoor, 415-328-5652
- Teresa Rivera, Customer Success Team Manager, Nearpod, 818-694-7947
Timeline
Manager, Education Partnerships
Discovery Education
01.2024 - Current
Curriculum Specialist
Discovery Education
12.2019 - 12.2023
Professional Learning Consultant
Houghton Mifflin Harcourt
05.2014 - 12.2019
Elementary Educator
Valley Prep Charter School
08.2012 - 06.2013
Elementary Educator
Central Unified School District
08.2006 - 06.2012
B.S. - Agricultural Business
California State University, Fresno
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