Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
Languages
Timeline
Generic

Sandy Ramos

Holyoke ,Massachusetts

Summary

Park Services Associate skilled in public relations and customer service. Handles crisis situations such as upset patrons, vandalism and injuries. Dedicated to providing safe, fun environment for patrons of all ages to enjoy. Developed skills in public interaction and maintenance within park environment, looking to transition into new field. Expertise in customer service and safety protocols, ensuring positive experience for all visitors. Dedicated to applying transferrable skills to contribute effectively in new and challenging role. Professional with hands-on experience in park services, adept at maintaining cleanliness and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently delivering high-quality results. Skilled in landscape maintenance, customer interaction, and safety protocols. Known for reliability and responsive to changing needs, ensuring positive experience for all park visitors. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Overview

1
1
Certification

Work History

Service Crew Member

McDonald's
10 2023 - Current
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.

Cashier/shift manager

Kfc/taco bell
04 2024 - 05 2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.

Warehouse janitor/janitor lead

KBS
12 2020 - 08 2023
  • Contributed to a healthy work atmosphere by ensuring proper sanitation of restrooms and break rooms.
  • Promoted eco-friendly practices by using environmentally friendly cleaning products and methods when appropriate.
  • Improved overall appearance of the warehouse facility by identifying areas requiring extra attention or additional cleaning resources on an ongoing basis.
  • Demonstrated flexibility in adapting to changing priorities related to warehouse needs while consistently meeting daily cleaning requirements.
  • Participated in warehouse safety meetings and trainings to stay informed about best practices related to workplace cleanliness, hazards prevention, and overall facility maintenance.
  • Safeguarded company property from damage due to improper handling or storage during routine cleaning activities inside the warehouse facility.
  • Maintained a well-organized warehouse environment by routinely organizing inventory and storage areas.
  • Promoted a safe work environment by adhering to all safety guidelines and protocols throughout daily operations.
  • Collaborated with team members to develop best practices for efficient and effective cleaning procedures.
  • Assisted management in developing budget plans for supply purchases, reducing overall operating costs without sacrificing quality standards.
  • Optimized resource allocation by delegating tasks according to individual strengths, resulting in increased productivity.
  • Conducted routine inspections to assess quality of work performed and identify areas for improvement or additional training needs.
  • Implemented eco-friendly cleaning products and practices, promoting sustainability efforts within the organization.
  • Demonstrated adaptability during times of change or unexpected challenges, ensuring continued success within dynamic environments.

Facility Maintenance/cashier

Old Navy
12 2018 - 12 2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Reduced opportunities for theft and trespassers by securing entrances and exits.
  • Safeguarded building access by maintaining security systems such as alarms, locks, cameras, providing a secure environment for occupants at all times.

Sales Associate

Assurance Wireless
12 2017 - 11 2018
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.

Park Services Associate

Six Flags
03 2017 - 11 2017
  • Implemented waste reduction initiatives within the park facilities, promoting environmental sustainability.
  • Facilitated positive interactions between diverse groups of visitors by creating inclusive programming opportunities.
  • Aided in training new Park Services Associates on policies and procedures; provided guidance throughout their onboarding process.
  • Participated in emergency response drills and coordinated with other staff members to ensure preparedness during actual emergencies.
  • Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
  • Reported safety, customer and staffing issues directly to supervision.
  • Conducted guided tours of the park, ensuring a memorable and informative experience for visitors.
  • Addressed any accessibility concerns within the facility and grounds; recommended improvements that adhered to ADA standards.
  • Regularly stocked restrooms and other facilities throughout 45-acre park grounds.
  • Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.

Education

High School Diploma -

Holyoke High School
500 Beech Street, Holyoke, Ma, 01040

Skills

  • Park supervision
  • Incident Management
  • History knowledge
  • Conservation strategies
  • Flexible and Adaptable
  • Critical Thinking
  • Multitasking Abilities
  • Problem-Solving
  • Planning and Coordination
  • Attention to Detail
  • Staff Management
  • Improvement initiatives
  • Project Management
  • Business planning
  • Coaching and mentoring
  • Key Performance Indicators
  • Mathematical calculations
  • Verbal and written communication
  • Sorting and washing laundry
  • Conscientious
  • Folding clean laundry
  • Vacuuming and sweeping
  • Hazardous chemical training
  • Dusting furniture
  • Window cleaning
  • Asbestos training
  • Floor scrubber machines
  • Quality control guidelines
  • Residential cleaning
  • Active Listening
  • Excellent Communication
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Organization and Time Management
  • Self-Motivated
  • Dependable and Responsible
  • Heavy lifting
  • Safety Procedures
  • Daily cleaning and sanitation
  • Trash removal
  • Decision-Making
  • Problem-Solving
  • Attention to Detail
  • Team building
  • Good Telephone Etiquette
  • Self-Motivated

Additional Information

  • well educated and self-motivated
  • great communication skills
  • great eye detail
  • motivated to learn new skills

Certification


  • managemnt Training - may(2028)
  • safeserve manament-

Accomplishments

  • management

Languages

English
Full Professional
Spanish
Elementary

Timeline

Service Crew Member

McDonald's
10 2023 - Current

Cashier/shift manager

Kfc/taco bell
04 2024 - 05 2025

Warehouse janitor/janitor lead

KBS
12 2020 - 08 2023

Facility Maintenance/cashier

Old Navy
12 2018 - 12 2019

Sales Associate

Assurance Wireless
12 2017 - 11 2018

Park Services Associate

Six Flags
03 2017 - 11 2017

High School Diploma -

Holyoke High School

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