Sandy Rodela
Montebello,CA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Dollar Tree Stores
Pico Rivera, CA
10.2022 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Security First Alarm
Commerce City, CA
02.2018 - 05.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
California InterAmerican High School
Huntington Park, CA12-2007
Skills
- Customer Service
- Cash Handling
- Customer Complaint Resolution
- Positive and professional
- Product Recommendations
- Telephone management
- Payment Collection
- Product Merchandising
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Cashier
Dollar Tree Stores
10.2022 - 06.2023
Customer Service Representative
Security First Alarm
02.2018 - 05.2022
High School Diploma -
California InterAmerican High School