Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandy Rodriguez

Ellenville,New York

Summary

Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.

Overview

8
8
years of professional experience

Work History

Client Service Representative

Step One
03.2024 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Greet clients and check them in for their appointments.
  • Observe drug screenings.
  • Maintain office tasks.

Patient Registration Representative/Coordinator

Ellenville Regional Hospital
03.2020 - 06.2023
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
  • Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Collected payments and co-pays from patients using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
  • Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
  • Increased patient satisfaction by addressing inquiries and concerns with empathy and professionalism.
  • Supported patient care, providing timely and accurate patient information to healthcare professionals.
  • Run and complete monthly reports for the manager of department.
  • Complete staff schedules

Customer Service/Bookkeeper

ShopRite
11.2016 - 12.2022
  • Maintained and processed invoices, deposits, and money logs.
  • Balanced the safe and the tills for the front end.
  • Close out the store profit.
  • Handled payroll processing for employees/store managers, ensuring timely payment and adherence to tax regulations.
  • Covered the customer service counter
  • Worked in each dept, to help alleviate short staffing issues.

Education

High School Diploma -

Health Opportunities HS
The Bronx, NY
06-1997

Skills

  • Customer Support
  • Payment Processing
  • Call center experience
  • Customer Focus
  • Meeting deadlines
  • Complaint Handling
  • Client Support
  • Data Entry
  • Administrative and Office Support

Timeline

Client Service Representative

Step One
03.2024 - Current

Patient Registration Representative/Coordinator

Ellenville Regional Hospital
03.2020 - 06.2023

Customer Service/Bookkeeper

ShopRite
11.2016 - 12.2022

High School Diploma -

Health Opportunities HS

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Sandy Rodriguez