Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandy Roman

Los Angeles,CA

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills, applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Reputation for dedication, dependability, efficiency, and self-drive. A valuable team player who exceeds expectations. Provides premium services to both internal and external customers. Admired for mastering complaint handling and resolution, talent for spotting areas in need of improvement, and implementing changes with a strategic approach.

Overview

20
20
years of professional experience

Work History

Administrative Coordinator

LGS Innovations
07.2013 - Current

Call center environment responding to a high volume of incoming calls. Serve as point of contact for extensive telephone calls related to all areas of business process. Manage and resolve customer complaints in a constructive and professional matter. Customer relationship management. Lead quarter meetings and promote safety. Implement all company policies. Prepare and finalize all Monthly and Weekly reports for all assets. Monitoring budgets, inventory, and variance reports. Appropriately code all overhead invoices for payment and prepare for approval. Receptionist, mailroom and office coordinator with responsibilities that include sorting & distributing all incoming/outgoing mail, print shipments, messenger documents & packages, and overnight packages. Personal assistant to the CEO with special projects.

Appointment Coordinator

SCPMTC
06.2005 - 07.2013

Call center environment responding to a high volume of incoming calls. Incoming calls for Pain Management. Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers. Coordinated appointments for multiple departments, ensuring optimal use of resources and time management. Providing excellent customer service to both internal and external members or physicians. Address customer and departmental needs and requests in a timely and efficient manner. Handle incoming and outbound calls with excellent care, service, and optimal resolution. Determine and analyze the type of appointment requested or needed, review the patient's history, and provide the appropriate appointment utilizing resources and guidelines to provide excellent customer service. Provide excellent customer service when handling difficult members and prioritize members' needs and provide a resolution. Compose messages for physicians, nurses, or any other medical staff according to members' needs. Complete clerical duties include processing referrals calling members, sending letters, processing clinic cancel appointments and placing members on a waitlist. Multitask and prioritize clerical and incoming calls. Follow department goals and utilize resources accordingly.

Education

GED

U.S Grant High
Van Nuys

Medical Terminology/Billing And Coding

LAVC
Van Nuys, CA

Skills

  • Customer service
  • Time management
  • Self-directed
  • Excellent communication
  • Team management
  • Bilingual
  • Schedule appointments
  • Good telephone etiquette
  • Clerical support
  • Dependable and responsible
  • Microsoft Work
  • Quickbooks

Timeline

Administrative Coordinator

LGS Innovations
07.2013 - Current

Appointment Coordinator

SCPMTC
06.2005 - 07.2013

GED

U.S Grant High

Medical Terminology/Billing And Coding

LAVC
Sandy Roman