Associate Lead
Walmart
2019.11 - Current (6 education.years_Label & 6 education.months_Label)
Hi, I’m
Sandy Ruhl
Team Lead
Monroeville,NJ
Timeline
Field Project Supervisor
Walmart
02.2017 - 11.2019
Assistant
Walmart
02.2014 - 02.2017
Personnel Manager
Walmart
01.2009 - 01.2013
Delsea Regional High School
High School Diploma
09.1979 - 06.1983
Work History
WalmartPedricktown, NJ
Associate Lead
2019.11 - Current (6 education.years_Label & 6 education.months_Label)
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Established as reliable resource for staff members troubleshooting complex administrative and training issues promptly.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Confirmed confidential budget reports remained up-to-date for manager.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Supported office business development and customer service.
- Coordinated weekly meetings for internal and external groups.
- Initiated timely response to emails, voicemails, and written correspondence.
- Assisted with new hire processing and existing training programs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Trained and supervised employees on office policies and procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
WalmartBentonville, AR
Field Project Supervisor
02.2017 - 11.2019
Job overview
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Delivered completed projects on time by prioritizing multiple tasks.
- Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.
- Supervised work of 50 team members, offering constructive feedback regarding work performance.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
WalmartBridgeton NJ, NJ
Assistant
02.2014 - 02.2017
Job overview
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
WalmartDeptford , NJ
Personnel Manager
01.2009 - 01.2013
Job overview
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for 350-employee company.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Coordinated technical training and personal development classes for staff members.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Fostered positive work environment through comprehensive employee relations program.
- Recruited top talent to maximize profitability.
- Liaised between multiple business divisions to improve communications.
Overview
14
years of professional experience
4
years of post-secondary education
Education
Delsea Regional High SchoolFranklinville, NJ
High School Diploma
09.1979 - 06.1983
Skills
- Lead Identification
- Administrative Support
- Loss Prevention Goals Monitoring
- Performance Appraisal
- Linear Regression
- Store Layouts
- POS Inventory System Operation
- Transaction Verification
- Gradient Boosting
- Habitat Cleaning
- Lead Extraction
- Providing Feedback
- Inventory Control Processes
- Professional Relationships
- Classification Algorithms
- Clerical Support
- Status Updates
- Corrective Actions
- Item Scanning
- Compliance Requirements
- Report Writing
- Employee Supervision
- Workflow Schedules
- Maintaining Clean Work Areas
- Office Meetings
- Proper Staffing
- Excellent Verbal Communication Skills
- Collaborative Environments
- Audit Preparation
- File Maintenance
- Safety Awareness
- Scheduling Appointments
- Performance Goals
- Business Operations
- Pallet Jacks
- Staff Training
- Operational Efficiency
Summary
- Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
- Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
- Talented Lead goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
- Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
- Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.