Sandy Rushing
Concord
Summary
Dynamic professional with extensive experience in technical troubleshooting and customer service, honed at Apple Inc. Proven ability to maintain equipment and ensure safety standards while operating snow grooming machinery at Loon Mountain. Adept at collaborating with teams to enhance service quality and resolve complex issues efficiently.
Overview
17
17
years of professional experience
Work History
Snowcat Operator/MTB front desk attendant
Loon Mountain
Lincoln
10.2024 - Current
- Operated snow cat to groom and maintain ski trails efficiently.
- Inspected equipment for safety and functionality before daily operations.
- Collaborated with team members to ensure timely completion of grooming tasks.
- Assisted in performing routine maintenance on snow grooming machines.
- Ensured that all safety standards were met during operation of the snowcat.
- Greeted and checked in guests promptly at the front desk.
- Managed rental reservations using pos software efficiently.
- Handled guest inquiries and resolved issues with professionalism.
- Processed payments and maintained accurate financial records daily.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Technical Specalist (Genius)
Apple Inc.
Overland Park
06.2021 - 05.2023
- Supported technical troubleshooting for Apple devices and software systems.
- Assisted in training new staff on product features and troubleshooting techniques.
- Documented technical issues and solutions for internal knowledge sharing.
- Monitored customer feedback to identify areas for product improvement.
- Analyzed recurring technical issues to streamline support processes and procedures.
- Engaged with customers to understand their needs and recommend appropriate solutions.
- Provided guidance on the selection of hardware components based on customer requirements.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Collaborated with IT teams to develop solutions for complex technical issues.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
Combat Medical Specialist
US Army
Washington
10.2008 - 01.2020
- Administered emergency medical care in high-pressure combat situations.
- Operated medical equipment and maintained supplies in field environments.
- Collaborated with multidisciplinary teams to coordinate patient evacuations.
- Provided first aid training to fellow soldiers and support staff.
- Ensured compliance with safety protocols during medical operations.
- Assisted in implementing best practices for trauma care procedures.
- Maintained records of all medical supplies, medications and equipment used during field operations.
Rider Service/ Logistics
Burton Snowboards
Burlington
08.2014 - 05.2015
- Assisted customers with inquiries and resolved issues effectively.
- Collaborated with team members to improve service quality and efficiency.
- Educated customers on product features and service offerings.
- Processed orders and returns in accordance with company policies.
- Utilized CRM software to track customer information and preferences.
- Collaborated with logistics teams to manage shipping schedules and deliveries.
- Liaised with third party logistics providers when needed.
Customer Support Engineer
Garmin
Olathe
08.2013 - 05.2014
- Provided technical support for GPS and navigation devices.
- Diagnosed and resolved customer issues through remote assistance.
- Collaborated with engineering teams to improve product functionality.
- Documented troubleshooting steps in internal knowledge base.
- Managed customer inquiries via phone, email, and chat support platforms.
- Monitored system performance to identify potential problems.
- Educated customers by explaining technology issues in easy-to-understand terminology.
Education
Bachelor of Science - Psychology/Criminal Justice
University of Central Missouri
Warrensburg, MO05-2013
Skills
- Equipment maintenance
- Technical troubleshooting
- Customer service
- Snow grooming operations
- Routine inspections
- Team collaboration
- Guest relations
- Effective communication
- Emergency care techniques
- Problem solving
- Process optimization
- Teamwork and collaboration
- Maintenance and repair
- Efficient multitasking
- Safety compliance
- Quality assurance
Timeline
Snowcat Operator/MTB front desk attendant
Loon Mountain
10.2024 - Current
Technical Specalist (Genius)
Apple Inc.
06.2021 - 05.2023
Rider Service/ Logistics
Burton Snowboards
08.2014 - 05.2015
Customer Support Engineer
Garmin
08.2013 - 05.2014
Combat Medical Specialist
US Army
10.2008 - 01.2020
Bachelor of Science - Psychology/Criminal Justice
University of Central Missouri
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