Sandy Sager
Houston,TX
Summary
Dynamic customer service professional with proven expertise at Burger King, enhancing customer satisfaction through effective problem-solving and empathetic communication. Skilled in cash handling and team leadership, I consistently foster a positive work environment while maintaining operational efficiency. Recognized for resolving complaints swiftly, contributing to increased customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Jumpstart Gas Station
04.2022 - 08.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Shift Leader
Smoothie King
05.2019 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Manager
Burger King
11.2016 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Udall High School
Udall, KSSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- POS system operation
Timeline
Customer Service Cashier
Jumpstart Gas Station
04.2022 - 08.2025
Shift Leader
Smoothie King
05.2019 - 03.2022
Assistant Manager
Burger King
11.2016 - 05.2019
High School Diploma -
Udall High School