Seasoned installation and repair professional familiar with a wide range of lock types, brands and systems, as well as related door hardware. Demonstrated success in providing exceptional work for routine jobs and emergency calls. Superior work ethic and excellent time management abilities.
Overview
21
21
years of professional experience
Work History
Locksmith/Manager
Chardonas Key Lock Service
Island Park, NY
10.2014 - Current
Repaired or installed hardware such as panic buttons and chains.
Operated tools and devices to open locks when no key was available.
Moved picklocks in cylinders to open door locks without keys.
Disassembled mechanical and electrical locking devices to repair or replace worn tumblers and springs.
Cut new keys and duplicated existing ones by using key cutting machines.
Maintained records of company keys and locks for master key systems.
Inserted new or repaired tumblers into locks to change combinations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Improved operations by working with team members and customers to find workable solutions.
Delivered hardware and keys to customer locations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Handled all delegated tasks, including scheduling and Dispatch..
General Manager
BurgerFi
Oceanside, NY
11.2012 - 10.2014
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Trained over 200 employees on business principles, best practices, protocol and system usage.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Trained, managed and motivated employees to promote professional skill development.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Designed sales and service strategies to improve revenue and retention.
Owner
Smokengrooves
Dorchester, MA
05.2006 - 04.2011
Set pricing structures according to market analytics and emerging trends.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Analyzed recreational client business needs and assisted in determining appropriate resources and strategies.
Identified client business and operational needs and introduced services to provide solutions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Developed business and marketing plans and prepared monthly financial reports.
Data Entry Clerk
Mohegan Sun Casino
Norwich, CT
08.2004 - 05.2006
Entered data into spreadsheets, documents and databases, maintaining 97% accuracy rate.
Identified and corrected data entry errors to prevent duplication across systems.
Maintained records by creating monthly reports, closing terminated records and performing chart audits.
Adhered to strict data confidentiality policies to prevent information leakage.
Reviewed and updated account information in company computer system.
Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Vehicle Security Professional Account Manager
Car keys express
Louisville, KY
10.2021 - Current
Produced keys for vehicles without keys
Decode vin registration to produce keys by code
Provide emergency service to clients who lost all keys to a vehicle
Produce keys for repossession companies and rental car company’s
Or ducked keys at public auction
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Collaborated with sales team to collectively drive growth and market share.
Renewed existing accounts by cementing trusting relationships with customers.
Built and maintained productive relationships with customers and internal partners.
Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Cut new keys and duplicated existing ones by using key cutting machines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Presented clean and sanitized vehicle to customers for utmost satisfaction.
Identified needs of customers promptly and efficiently.
Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Associate of Science - Business Administration And Management
NYIT
Central Islip, NY
2001
BBA - Business Administration And Management
Nassau Community College
Garden City, NY
05.2003
Nassau County Certification - Food Handling And Management
NYS Department Of Health
12.2012
NYS License - Locksmithing
Locksmith Apprentice
Chardonas Key Lock Service
05.2016
OSHA Certification - Construction And General Industry
OSHA
12.2017
Skills
Hardware
Delivery
Doors
Inventory control
Programming
Repairing
Repairs
Research
Phone
Maintaining inventory
Key duplication
Operating equipment
Rekeying master cylinders
Relationship building
Troubleshooting
MS Office
Planning
Training & Development
Team building
Customer service
Project scheduling
Customer engagement and support
Phone dispatch
Manpower planning
Adjusting routes
Customer relationship management
Schedule coordination
Processing orders
Additional Information
Chardonas Key Lock Service has been servicing Long Island and Metro New York since 1996. We specialize in providing, repairing and installing residential and commercial security hardware, as well as commercial doors and frames. You can label us as an essential business as we were and continue to be available for emergency service 24 hours a day 7 days a week even during the pandemic. Our technicians are dispatched through an afterhours dispatch and emergency call service that can be accessed through any one of our 4 phone lines. Chardonas Key Lock Service is a storefront business located off a main road in a partly residential community strategically placed across the street from Ace Hardware in Island Park NY. The property has plenty of parking and is handicap accessible. Chardonas Locksmith provide parts and service in the shop as well for ease and convenience. Supers and building management companies can get the hardware they need without having to worry about waiting for online delivery. They can simply come in and purchase hardware over the counter, and we can assist with any questions or concerns they might have without them having to wait for technical services to be contacted. Basically, all questions can be answered and parts available to any customer while they are in the shop. We have a showroom stocked with all grades of commercial and residential hardware, safes, and door repair accessories. I started with Chardonas Key Lock Service in October of 2014 with no experience at all in Locksmithing. I was given an opportunity for inventory control and organization, well one thing lead to another and I was able to learn where all the hardware was, how to operate it and what it was used for. I became interested in the ins and outs of the locksmith business and started helping out customers and supers walking in for repairs and other in house services the shop offers such as cutting keys and providing quotes for special order parts. I also started another area of locksmithing the company didn’t have at the time, providing and programming keys for vehicles. I did research and was able to provide this service for local customers. It’s been a little over 5 years and I’ve been able to establish a very solid customer base for Chardonas Locksmith doing these kinds of jobs, which has made the company very successful in this area. After a few more years I was able to run the shop as a manager and grew with a passion for this business. Page 2 pg. 1
Timeline
Vehicle Security Professional Account Manager
Car keys express
10.2021 - Current
Locksmith/Manager
Chardonas Key Lock Service
10.2014 - Current
General Manager
BurgerFi
11.2012 - 10.2014
Owner
Smokengrooves
05.2006 - 04.2011
Data Entry Clerk
Mohegan Sun Casino
08.2004 - 05.2006
High School Diploma -
Long Beach High School
Associate of Science - Business Administration And Management
NYIT
BBA - Business Administration And Management
Nassau Community College
Nassau County Certification - Food Handling And Management
NYS Department Of Health
NYS License - Locksmithing
Locksmith Apprentice
OSHA Certification - Construction And General Industry