Sandra Seckman
Clarksburg,WV
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
27
27
years of professional experience
Work History
Cashier/Stock Room/Sorter/Pricer
The Salvation Army Family Store & Donation Center
03.2022 - 09.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted with inventory management by organizing and restocking merchandise regularly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance shopping experience.
- Collaborated with team members to optimize store operations and improve workflow efficiency.
- Conducted daily cash reconciliations to ensure accuracy in financial reporting.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Infocision
10.2001 - 04.2002
- Provided exceptional support by adapting responses based on individual customer needs and situations.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Western Union
04.1998 - 02.2001
- Managed account transactions while ensuring compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Graham High School
St.Paris OhioSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Cashier/Stock Room/Sorter/Pricer
The Salvation Army Family Store & Donation Center
03.2022 - 09.2025
Customer Service Representative
Infocision
10.2001 - 04.2002
Customer Service Representative
Western Union
04.1998 - 02.2001
GED -
Graham High School