Sandy Smith
Pacific City,OR
Summary
Dependable professional acknowledged for being organized, driven, quick-learning ability and a team-player as well as working independently seeking employment to grow with a Company.
Overview
24
24
years of professional experience
Work History
Accounting Specialist
Kiwanda Hospitality Group
03.2017 - Current
- Unsure Accounts stay in good standing, Code and enter Invoices, Enter Employee Reimbursement into Quickbooks, Make Online Payments, Enter Daily Sales for Lodging Companies (8), Review Statements, Working with Lodging Team for Credit Card Charges, Reconciling and Balancing Accounts, Build relationships with Vendors
Owner Relations for Cottages
Kiwanda Hospitality Group
- Build relationships with Fractional Owners, Meet HOA/Company/Brand Standards and Revenue Goals, Balance department spending accounts weekly, Engage/Listen to Fractional Owners on concerns/suggestion, Set up Fractional Owner units for arrivals
Adventure Coordinator
Kiwanda Hospitality Group
- Collaborate with certain departments on new ideas/activities for guest that follow the Company Brand, Manage/Train/Hire Adventure Team – Be a local expert for Guest, Balance department spending accounts weekly and cash handling, Answer Guest inquiries in a timely fashion and always engage with the Guest, Manage Team Schedules
Guest Services Manager
Kiwanda Hospitality Group
- Manage Front Desk Operations, Guest Satisfaction/Experience, Balance department spending accounts weekly and cash handling, Lead/Manage/Hire/Train the team to the Standards/Branding of the Company, Manage Team Schedules, Knowledge of Revenue Goals
Welcome Agent Supervisor
Kiwanda Hospitality Group
- Guest Satisfaction/Experience, Train and Help Manage Staff, Be a local expert (area as well as the Company), Balance department spending accounts weekly and cash handling, Manage Team Schedules
Welcome Agent/Front Desk
Kiwanda Hospitality Group
- Guest Satisfaction/Experience, Train staff, Assist in reservations/additional bookings, Team Player on helping out other departments when needed
Concierge for Cottages
Kiwanda Hospitality Group
- Build Relationships with Owners, Engage/Listen to Fractional Owners on concerns/suggestion, Set up Fractional Owner units for arrivals, Answer emails in a timely fashion, Assist in Reservations
Customer Professional (Invoice/Billing)
Underwriters Laboratories Inc.
09.2003 - 10.2016
- Global Auditor for Employee work completions and Inspector for New Employee work, Employee Activities Committee Member for 3 years, Cover Team leads when out of office, Taking Customer Payments, customer billing set ups and answer emails in a timely fashion, Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project, Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project, Actively participates in team meetings to continuously improve and drive quality into UL's service to the Customer
Office Coordinator
Realty Executives
05.2002 - 07.2003
- Payroll (5 employees), Memos and Letters, Scheduling Meetings, Answering Phones
Payroll/Accountant
Rivertheatre Associates (IMAX)
11.2001 - 05.2002
- Payroll (350 employees), Accounting, Assist in Answering Phones and Filing, Help with Quarterly and Year End, Working Directly with Account Controller
Human Resource Assistant/Transportation Coordinator
Western RV
11.1999 - 10.2001
- Opening and closing duties (cash handling), Process all applications – set up and conduct interviews, new hire orientation and all insurance needs, Employment Verifications, Yearly Transportation Survey's, Working Directly with Human Resource Manager
Education
Administrative Office Management (Associates Degree) -
Institute of Business and Medical Careers
Fort Collins, CO10.1999
Skills
- Invoice Processing
- Intercompany Transactions
- Account Reconciliation
- Statement reviewing
- Payment Processing
- Invoicing and Billing
- Administrative Support
- Accounts Payable and Receivable
- Provide Exceptional Customer Service
- Work as Team Player as well as independently
- Special talent in training staff members as well as new employees
- Known ability to learn quickly and multi-task in a fast pace environment
Timeline
Accounting Specialist
Kiwanda Hospitality Group
03.2017 - Current
Customer Professional (Invoice/Billing)
Underwriters Laboratories Inc.
09.2003 - 10.2016
Office Coordinator
Realty Executives
05.2002 - 07.2003
Payroll/Accountant
Rivertheatre Associates (IMAX)
11.2001 - 05.2002
Human Resource Assistant/Transportation Coordinator
Western RV
11.1999 - 10.2001
Owner Relations for Cottages
Kiwanda Hospitality Group
Adventure Coordinator
Kiwanda Hospitality Group
Guest Services Manager
Kiwanda Hospitality Group
Welcome Agent Supervisor
Kiwanda Hospitality Group
Welcome Agent/Front Desk
Kiwanda Hospitality Group
Concierge for Cottages
Kiwanda Hospitality Group
Administrative Office Management (Associates Degree) -
Institute of Business and Medical Careers
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