Sandy Sprague
Customer Support/ Online and Offline
Aberdeen,WA
Summary
Customer-focused professional with a successful 20-year career in the Customer Support sector. Detail-oriented with exceptional communication and project management abilities, consistently managing multiple tasks efficiently in fast-paced settings. Recognized for a proactive approach to identifying and resolving issues, optimizing processes, and supporting team objectives while maintaining high standards of customer service. Proven track record in cash handling, transaction processing, and fostering customer loyalty through reliable service and meticulous attention. to detail.
Overview
22
22
years of professional experience
Work History
Assistant Manager/Cashier
Tesoro 2go
01.2003 - 01.2003
- I was in charge of staffing and scheduling. I did the books. I worked with the customers. I was in charge of multiple gas station units. I did the ordering of inventory.
Assistant Manager/Cashier
Mirastar Petroleum
Aberdeen, WA
01.2002 - 01.2003
- I had employees under me. I did the books. I also was a cashier. I had to keep control of 8 Gas pumps.
- Supervised daily operations to ensure seamless service delivery and customer satisfaction.
- Developed training programs for new staff, enhancing team performance and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored compliance with health and safety regulations, ensuring a safe environment for employees and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Knowledge Technician
SafeHarbor Technologies
Satsop, WA
01.1999 - 01.2000
- Contact Center/Call Center duties. Customer care. Case Care. Troubleshooting. Spreadsheet work, organization work.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Optimized network performance, conducting regular updates and patches to software systems.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- I did customer support for 6 different websites at once.
Stay at home mom
01.1989 - 01.1999
- Took care of my 3 Mentally handicapped children.
Bookkeeper/Sales
Aberdeen Sewing Center
01.1985 - 01.1989
- I did all the books and I did sales.
Sales
McDonalds
01.1981 - 01.1983
- Worked the tills and worked with the customers.
Education
no degree - business
Grays Harbor College
01.1984
Diploma - undefined
Aberdeen Weatherwax High School
01.1982
Skills
- Phone Sales/Customer Care: Expert, Currently used/10 years
- Telecommunication: Expert, 2 years ago/10 years
- Research online
- Word: Currently used/15 years/ Not up to date in the last couple of years Easy pick up though
- Excel: Not up to date/2 years
- Typing: Expert, Currently used/20 years, 50 wpm
- Computer: Expert, Currently used/20 years
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Retail operations
- Customer rapport
- Customer relationship management (CRM)
- Consulting
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Employee supervision
- Coaching and mentoring
- Product and service sales
- Customer service and satisfaction
- Reporting and documenting
- Orientating and training
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Multitasking
- Customer relationship management
- Professional and courteous
Timeline
Assistant Manager/Cashier
Tesoro 2go
01.2003 - 01.2003
Assistant Manager/Cashier
Mirastar Petroleum
01.2002 - 01.2003
Knowledge Technician
SafeHarbor Technologies
01.1999 - 01.2000
Stay at home mom
01.1989 - 01.1999
Bookkeeper/Sales
Aberdeen Sewing Center
01.1985 - 01.1989
Sales
McDonalds
01.1981 - 01.1983
Diploma - undefined
Aberdeen Weatherwax High School
no degree - business
Grays Harbor College
QUALIFICATIONS
I have been in Telecommunications for over 10 yrs. I have worked with customers in person and on the phone for over 10 yrs. I am computer literate. I have worked in sales for over 10 yrs. I am a very fast learner and get the job done quick. I am very friendly. I am a people person.