Sandy Steele

• Series 6/63 Securities Licenses and NMLS registration held
• Managed client relationships through proactive planning approach to enhance the overall affluent client experience
• Collaborated with advisors to deliver a full spectrum of products and services resulting in $4MM+ in AUM production
• Identified opportunities to expand relationships in mortgage, small business banking and personal trust services
• Strong competency in Financial Planning as well as Legacy Planning
• Mentored referring employees to develop referral contacts, through leadership project management
• Well-developed analytical and problem-solving skills and have ability to make critical decisions independently
• Sourced $15MM in overall deposits and $3MM in lending production through relationship review management
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.

• Provide strategic direction and coaching to 8 branch managers and branch teams in Iowa division
• Manage Client complaint program - Coached to resolutions with strong commitment and dedication to customer service
• Developed and monitored retail branch and bank performance to support objectives and goals continuously
• Participated in and provided leadership and support for retail sales activities to exceed scorecard expectation
• Worked to improve sales skills by coaching to opportunities: cross-sell, referrals, credit, investment, and other products to customers/prospects to meet their financial needs and objectives and performance
• Developed a recognition program to reward sales and service performance in addition to campaign management
• Developed Fraud Awareness Training for company to prevent losses
• Coach the coach training to ensure consistency throughout the organization
• Developed, documented, and implemented consistent compliance improvements
• High Performance Growth (HPG) coaching/training, goal setting, and tracking to ensure increased customer base
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

• Hired and mentored 30 team members that successfully transferred to other areas within US Bank including Commercial, Operations, Bank Management, Small Business, Wealth Management, and Trust
• Mentored 20 direct reports (including Managers) simultaneously spanning 4 locations
• Trained 10 employees simultaneously throughout tenure, trained a total of 70+ US Bank employees
• Achieved 94% of customer satisfaction (goal of 90%)
• Coached staff to execute outbound calls per FTE daily
• Maximized cross-selling opportunities, achieving a minimum of 4 partner referrals per branch per week
• Consistently averaged 300% of Wealth Management referrals goal
• Achieved 300% Treasury Management referral goals
• Generated $4MM+ in new business loans ranging from small businesses to large corporations
• Performed 80+ annual performance reviews to maximize team performance
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
• Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.

● Achieved 1000% loan growth in less than 3 years; inherited $300K loan portfolio in a new location in 2005 and grew it to $3MM+ in loan volume in 2008.
● Averaged $83K+ in new loan volume monthly
● Personally sourced, originated, underwrote, and secured collateral on every loan produced.
● Maintained a delinquency rate at or below 50% of the threshold set by leadership.
● Licensed to sell Life, Health, Property and Casualty Insurance to offer to all customers.
● Streamlined Asset Liability management programs and processes for Banks ranging from $200MM to $1B in total assets.
● Generated strategies to liquidate high volatile securities to reduce risk, realize gains, an improve capital ratios, and provide 3 additional quarters of life for a troubled bank.
● Collected 100% of the loans I was responsible for.
● Hired 50+ employees and coached them to achieve 30+ promotions into management roles.

• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.