Sandy Stephens
HOUSTON,TX
Summary
Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Field Transportation Specialist
Clear Creek Independent School District
2425 E.Main Street League City,Tx 77573
07.2010 - 01.2024
- Coordinated route schedules and communicated changes to parents.
- Worked with route supervisor to resolve issues and correct bus delays.
- Assisted students with safe and orderly boarding and exiting of the bus.
- Kept close eye on student behavior, watched for injuries, illnesses, and disputes.
- Built and strengthened student, teacher and family relationships.
- Responded to transportation questions and requests for information from children and parents.
- Offered timely and skilled emergency response and performed CPR or First Aide.
Station Manager
Budget Rental Car
Houston, TX
10.2001 - 07.2010
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
- Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
- Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Rental Car Manager
Budget Car Rental
7710 Airport Blvd @ Hobby Airport
02.1991 - 10.2001
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Enhanced reservation process by implementing streamlined booking system, reducing call wait times significantly.
Education
Barber License - Cutting Hair On Head,Beards,Mustache.
Barber College of Houston
Houston, TX09-1981
No Degree - Cosmetology School
Spring Branch Independent School District
955 Campbell Rd. Houston,TX 7702405-1980
Skills
- Transportation regulations compliance
- Customer retention
- Leader
- People friendly
- Motivator
- Time Management
- Task Coordinator
- Commercial Driver (CDL)-P
- Multi-Tasking
- Calm under Pressure
- Problem solving abilities
Certification
CPR
First Aid
Certificates
CPR
First Aid
Timeline
Field Transportation Specialist
Clear Creek Independent School District
07.2010 - 01.2024
Station Manager
Budget Rental Car
10.2001 - 07.2010
Rental Car Manager
Budget Car Rental
02.1991 - 10.2001
Barber License - Cutting Hair On Head,Beards,Mustache.
Barber College of Houston
No Degree - Cosmetology School
Spring Branch Independent School District