Summary
Overview
Work History
Education
Skills
Certification
Certificates
Timeline
Generic

Sandy Stephens

HOUSTON,TX

Summary


Professional with strong background in customer relations and problem-solving. Focused on team collaboration and achieving high-quality results. Skilled in communication, conflict resolution, and adaptability to changing needs. Reliable and flexible, ensuring seamless service delivery and customer satisfaction.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Field Transportation Specialist

Clear Creek Independent School District
07.2010 - 01.2024
  • Coordinated route schedules and communicated changes to parents.
  • Worked with route supervisor to resolve issues and correct bus delays.
  • Assisted students with safe and orderly boarding and exiting of the bus.
  • Kept close eye on student behavior, watched for injuries, illnesses, and disputes.
  • Built and strengthened student, teacher and family relationships.
  • Responded to transportation questions and requests for information from children and parents.
  • Offered timely and skilled emergency response and performed CPR or First Aide.

Station Manager

Budget Rental Car
10.2001 - 07.2010
  • Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
  • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.
  • Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
  • Led team meetings to communicate updates, reinforce expectations, and foster open communication among staff members.
  • Enhanced employee performance by providing ongoing training, coaching, and feedback.
  • Fostered a culture of continuous improvement by encouraging staff to identify and address opportunities for process optimization.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Rental Car Manager

Budget Car Rental
02.1991 - 10.2001
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Enhanced reservation process by implementing streamlined booking system, reducing call wait times significantly.

Education

Barber License - Cutting Hair On Head,Beards,Mustache.

Barber College of Houston
Houston, TX
09-1981

No Degree - Cosmetology School

Spring Branch Independent School District
955 Campbell Rd. Houston,TX 77024
05-1980

Skills

  • Transportation regulations compliance
  • Customer retention
  • Leader
  • People friendly
  • Motivator
  • Time Management
  • Task Coordinator
  • Commercial Driver (CDL)-P
  • Multi-Tasking
  • Calm under Pressure
  • Problem solving abilities

Certification

CPR

First Aid

Certificates

CPR 

First Aid

Timeline

Field Transportation Specialist

Clear Creek Independent School District
07.2010 - 01.2024

Station Manager

Budget Rental Car
10.2001 - 07.2010

Rental Car Manager

Budget Car Rental
02.1991 - 10.2001

Barber License - Cutting Hair On Head,Beards,Mustache.

Barber College of Houston

No Degree - Cosmetology School

Spring Branch Independent School District

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Sandy Stephens