Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Work Availability
Quote
Timeline
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Sandy Stickel

Sandy Stickel

Scottsdale,AZ

Summary

Experienced customer service associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Weavers
01.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Investigator

9 News Denver
05.2005 - 02.2021
  • 9 News consultant for Jace Larson.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Conducted interviews with witnesses and clients.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
  • Organized and executed undercover surveillance operations.
  • Interviewed and interrogated suspects.
  • Collaborated with federal agencies on investigations.
  • Testified in court during [Type] proceedings and trials.
  • Researched homicides and suspicious deaths to uncover solutions.
  • Obtained admissions of crimes using forensic interviewing techniques.
  • I reported all findings to Jace Larson 9 News concerning the serial killer case of Scott Kimball which I personally worked on for 8 years with Boulder Senior Detective Gary Thatcher and Katarina Pulse.

Certified Fraud Examiner

Bulldogdetectives@yahoo.com
03.2008 - 11.2018
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Produced detailed reports of fraud investigations and presented findings to senior management.

Certified Fraud Examiner/Investigator

Iyer Law Office
04.2010 - 04.2016
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Developed and implemented procedures to detect and prevent fraud.

Customer Servie

Joslins
04.2004 - 02.2007
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Arts - General

Arapahoe Community College
Littleton, CO

Bachelor of Arts - Business Communications

Walden University
Minneapolis, MN
02.2025

Bachelor of Arts - Certification For CFE,Certification Fraud Examiner

Certification Fraud Examiners Exam/certification
California
02.2021

High School Diploma -

Saguaro High School
Scottsdale, AZ
05.1973

Skills

  • Financial Services and Products
  • Asset Location
  • Detection Models
  • Sales Presentation
  • Information Validation
  • Case Management
  • Case Analyzation
  • Document Organization
  • Marketing Sales
  • LexisNexis Accurint
  • Critical Thinking
  • Counterintelligence
  • Trend Analysis
  • Training Junior Team Members
  • Civil Investigations
  • Confidential Records Management
  • Litigation Review
  • Credit Card Fraud
  • Evidence Recording
  • Training and Education
  • Witness Interview Skills

Accomplishments

  • Supervised team of 25 staff members.

Certification

1. Certification: CFE, Certified Fraud Examiner

Additional Information

I won a beauty pageant in 2016 going on to win being a legacy queen with Woman of Achievement

I won platform on Domestic Violence along with evening gown

I won the entire pageant.

I went on to go to school for acting and I have been in two movies and many commercials. I'm great with building relationships with people and I look forward to helping them purchase exactly what they are looking for and I like to help them along the way to save money for them. I work not only for my company but also for the customer.


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Customer Service Associate

Weavers
01.2020 - 02.2021

Certified Fraud Examiner/Investigator

Iyer Law Office
04.2010 - 04.2016

Certified Fraud Examiner

Bulldogdetectives@yahoo.com
03.2008 - 11.2018

Investigator

9 News Denver
05.2005 - 02.2021

Customer Servie

Joslins
04.2004 - 02.2007

Associate of Arts - General

Arapahoe Community College

Bachelor of Arts - Business Communications

Walden University

Bachelor of Arts - Certification For CFE,Certification Fraud Examiner

Certification Fraud Examiners Exam/certification

High School Diploma -

Saguaro High School

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Sandy Stickel