Sandy Taggart
Houston,USA
Summary
Accomplished and Energetic Manager with a solid history of achievement in FEMA Disaster Housing, Hospitality and Customer Service. Motivated leader with strong organizational and prioritization abilities. Authorized to work in the US for any employer
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Sonesta Simply Suites
Houston, TX
07.2022 - 10.2024
- Increased OSAT scores by over 10%, by implementing incentive programs for team members.
- Analyzed financial data and prepared reports for senior management.
- Property hiring manager - Interviewed and hired qualified associates, assembled skilled and cohesive teams, managed individual and team performance, provided developmental opportunities, and promoted teamwork and cooperation.
- Trained and developed team members in brand standards and service behaviors.
- Managed 14 team members and 3 contract labor members.
- Develop and implement policies and procedures for hotel operations.
- Procurement - purchase supplies and arrange for outside services, such as deliveries, laundry, maintenance, repairs, and trash collection.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
General Manager
Sonesta Hotels
Houston, TX
02.2021 - 09.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Fema Disaster Housing Inspector
Vanguard Emergency Management
Dallas, USA
09.2017 - 02.2021
- Conducted detailed inspections of disaster-affected homes to assess damage and determine eligibility for assistance.
- Organized, maintained, and updated records of all inspection data.
- Assessed the safety and security of structures prior to inspection.
- Compiled reports summarizing findings from housing inspections.
- Ensured that all necessary information was collected during each inspection visit.
early voting
Harris County Clerk's Office
Houston, TX
10.2020 - 11.2020
- Organizing the polling place before the polls open
- Ensuring that qualified voter is permitted to vote
- Checking in and processing voters
- Distributing ballots to registered voters
- Providing instructions and assistance to voters
- Answering voters' questions
- Explaining the use of voting equipment
- Organizing the polling place after poll closes
Enumerator/Census Taker
US Census 2020
Houston, TX
08.2020 - 10.2020
- Follow up with households in my community that had not yet responded to the Census
- Verify addresses
- Knock on doors to collect data from residents
- Effectively communicate relevant information electronically
- Follow up with missed residents
- Check with neighbors to collect data for missed residents by proxy
General Manager
Intercontinental Hotels Group
Houston, TX
03.2004 - 03.2018
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Increased RGI in our market by over 8%.
- Consistently surpassed monthly revenue budget goals.
- Increased OSAT scores by over 10%, by implementing incentive programs for team members
- Prepared required reports for corporate in regard to monthly expenses.
- Property level Human Resources - Interviewed and hired qualified associates, assembled skilled and cohesive teams, managed individual and team performance, provided developmental opportunities, and promoted teamwork and cooperation.
- Trained and developed team members in brand standards and service behaviors.
- Managed teams from 14-35, depending on the brand.
- Procurement - purchase supplies and arrange for outside services, such as deliveries, laundry, maintenance and repairs, and trash collection.
- Work well in a team environment, monitor staff performance to ensure efficient operations and adherence to the company's policies and procedures.
Education
ASSOCIATE OF ARTS - Business Administration
Houston Community College
Houston, TX10.2024
DIPLOMA -
Memorial HS
Houston, TXSkills
- FEMA Disaster Trained Detail Oriented Productivity Sales Team Leadership Budgeting Problem Solving Communication Creative Thinking Creative Writing Data Analysis Risk Assessment Marketing Customer Service Microsoft Office SABRE ezCare MS Excel MS Word Perform Peoplesoft Opera ADP
Timeline
Assistant General Manager
Sonesta Simply Suites
07.2022 - 10.2024
General Manager
Sonesta Hotels
02.2021 - 09.2022
early voting
Harris County Clerk's Office
10.2020 - 11.2020
Enumerator/Census Taker
US Census 2020
08.2020 - 10.2020
Fema Disaster Housing Inspector
Vanguard Emergency Management
09.2017 - 02.2021
General Manager
Intercontinental Hotels Group
03.2004 - 03.2018
ASSOCIATE OF ARTS - Business Administration
Houston Community College
DIPLOMA -
Memorial HS
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