Sandy Thomas
Summary
Proven leader and effective communicator, adept at fostering client relationships and driving business growth. At Bo'Ne Hair Salon, I spearheaded operations and team management, significantly enhancing customer satisfaction. Skilled in customer service management and marketing strategies, my approach has consistently resulted in increased loyalty and repeat business. I have expert verbal and written communication skills. I am a true team player and I am a very fast learner. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Owner/Master Stylist
Bo'Ne Hair Salon
12.1994 - 03.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Customer Service Representative
Key Bank Of Washington
09.1992 - 10.1994
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Merchants National Bank
02.1990 - 05.1991
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Cosmetology
Tom P Haney Technical Center
Panama City, FL02.1994
High School Diploma -
Bay High School
Panama City, FL06.1983
Skills
- Verbal and written communication
- Client Service
- Customer Service Management
- Effective leader
- Schedule Management
- Marketing Strategies
- Customer Service
- Teamwork and Collaboration
- Scheduling
- Desktops, Laptops, and Mobile Devices
Timeline
Owner/Master Stylist
Bo'Ne Hair Salon
12.1994 - 03.2024
Customer Service Representative
Key Bank Of Washington
09.1992 - 10.1994
Customer Service Representative
Merchants National Bank
02.1990 - 05.1991
No Degree - Cosmetology
Tom P Haney Technical Center
High School Diploma -
Bay High School