Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sandy Tran

Tampa,FL

Summary

Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Highly organized front desk receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Club Nails
05.2014 - 10.2014
  • Obtained my nail technician license.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Nail Technician

Club Nails
10.2014 - 08.2020
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.

Assistant Manager

Club Nails
08.2020 - 03.2024
  • Assist with cash handling
  • Maintained a clean, safe, and organized environment to enhance customer experience.
  • Managed inventory to minimize stockouts while reducing overhead costs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Hillsborough High School
Tampa, FL
05.2013

Skills

  • Nail Care (10 years)
  • Communication Skills (10 years)
  • Front Desk (10 years)
  • Serving Experience (10 years)
  • Customer Service (10 years)
  • Assistant Manager Experience (10 years)
  • Cash Handling (10 years)
  • Management (10 years)
  • Attention to detail (10 years)
  • Punctuality (10 years)

Certification

  • Nail Technician License
  • Cosmetology License

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Assistant Manager

Club Nails
08.2020 - 03.2024

Nail Technician

Club Nails
10.2014 - 08.2020

Front Desk Receptionist

Club Nails
05.2014 - 10.2014

High School Diploma -

Hillsborough High School

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Sandy Tran