Summary
Overview
Work History
Education
Skills
Timeline
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Sandy Tully

Charlotte,NC

Summary

Dynamic Manager Trainer with a proven track record at QuikTrip, enhancing employee performance and retention through customized training and strategic coaching. Skilled in team building and training facilitation, I boosted productivity and fostered a culture of continuous improvement. My methods have significantly improved team agility and performance, positioning me as a key asset in employee development and engagement.

Professional with strong background in training and management. Known for driving team collaboration and achieving results through effective methodologies. Skills include curriculum development, leadership, and adaptability to changing needs. Valued for reliability, strong communication, and strategic thinking.

Overview

16
16
years of professional experience

Work History

Manager Trainer

QuikTrip
07.2014 - Current
  • Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Empowered staff to take ownership of their professional development through personalized goal-setting exercises and progress tracking methods.
  • Collaborated with cross-functional teams to create cohesive strategies for improving overall business performance.
  • Improved employee retention rates with effective onboarding processes and ongoing support initiatives.
  • Increased overall team productivity by identifying skills gaps and providing targeted coaching sessions.
  • Fostered a culture of continuous improvement, offering constructive feedback and encouraging open communication among team members.
  • Streamlined company procedures by conducting regular process reviews and implementing necessary improvements.
  • Conducted regular performance evaluations of trainees, offering actionable insights that facilitated career advancement opportunities for high-potential individuals.
  • Implemented loss prevention strategies to minimize shrinkage rates within the stores I managed.
  • Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
  • Facilitated strong communication between team members, fostering a collaborative work environment that maximized productivity.
  • Coached new managers through challenging situations involving employee relations or conflict resolution techniques.
  • Provided informal coaching and support, assisting and supporting store associates in sales and customer service.

Manager

Harris Teeter
03.2009 - 07.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Education

Bachelor of Early Childhood Care And Education -

University of Phoenix
Tempe, AZ
03-2012

Skills

  • Team building
  • New hire training
  • Sales training
  • Training delivery
  • Staff scheduling
  • Coaching techniques
  • Employee mentoring
  • Employee engagement
  • Strategic thinker
  • Customized training
  • Adaptive learning
  • Training facilitation
  • New employee training
  • Team direction

Timeline

Manager Trainer

QuikTrip
07.2014 - Current

Manager

Harris Teeter
03.2009 - 07.2014

Bachelor of Early Childhood Care And Education -

University of Phoenix

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Sandy Tully