Sandy Vallejo
Rancho Cucamonga,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. To allow further advancement and progression in customer service and build a long term career in this industry
Overview
10
10
years of professional experience
Work History
Bank Teller
Banc Of California
07.2021 - 02.2024
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Processed loan payments accurately, contributing to overall efficiency of branch operations.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Sold and cross-sold bank products to new and existing customers.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Executed wire transfers, stop payments and account transfers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Processed applications for new accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Counted and packaged currency and coins.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Trained new hires on customer service policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Assisted branch management with audits and compliance requirements, maintaining exemplary record of accuracy.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Counter Help
Panda Express
10.2017 - 04.2021
- Greet customers and provide exceptional customer service
- Provide fresh and presentable quality food to customer
- Assist in administrative activities and cash handling procedures
- Manage training for new and existing associates
- Maintain clean and safe work environment
- Ensure workability, intensity and integrity of operating culture
- Following operational procedure
- Upholding high Operation Service Audi standard.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Managed inventory levels effectively, reducing waste and ensuring availability of fresh ingredients at all times.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Service Champion
Taco Bell
09.2015 - 04.2017
- Greeted and assisted customer with placing their orders
- Provided excellent listening skills when taking their orders
- Assisted with customer service issues and question
- Followed cash handling procedures
- Managed drive-thru operation
- Maintained clean and safe work environment.
- Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Participated actively in team meetings for continuous improvement efforts.
Sales Representative
Brother's Record
03.2014 - 08.2015
- Greeted and assisted customer when interested in item
- Handled customer service issues and questions
- Stocked and organized merchandise
- Supervised employees when directed by supervisor
- Assisted with improvement efforts through customer feedback.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
South Gate High School
South Gate, Ca01.2013
Skills
- Customer Service
- Communication
- Problem Solving
- Leadership
- Microsoft Word - Basic Proficiency
- PowerPoint - Basic Proficiency
- Excel - Basic Proficiency
- Active Listening
- Team building
- Multitasking
- Time Management
Timeline
Bank Teller
Banc Of California
07.2021 - 02.2024
Counter Help
Panda Express
10.2017 - 04.2021
Service Champion
Taco Bell
09.2015 - 04.2017
Sales Representative
Brother's Record
03.2014 - 08.2015
High School Diploma -
South Gate High School
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