Sandy Warner
Greenville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Clerk
Best Western Premier Ivy & Suites
07.2011 - 10.2015
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Managed lost and found items to assist guests with retrieving belongings.
Education
High School Diploma -
North High School
Omaha, NEGeology, Computer
Northwest Community College
Powell, WYSkills
- Correspondence Management
- Guest Relations
- Multi-Line Phone Systems
- Welcoming Guests
- Basic Accounting
- Customer Service
- Microsoft Office
- Record Keeping
- Upselling Techniques
- Computer Proficiency
- Cash Handling
- Attention to Detail
- Time Management
- Front Desk Management
- Data Entry
- Office Organization
- Payment Processing
- Payment Collection
- Invoicing and Billing
- Nightly Audits
Affiliations
- Tennis, Pickleball, Exercise
References
References available upon request.
Timeline
Hotel Front Desk Clerk
Best Western Premier Ivy & Suites
07.2011 - 10.2015
High School Diploma -
North High School
Geology, Computer
Northwest Community College
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