Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
Certification
Timeline
Generic

Sandy West

New Market,TN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated food and beverage professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

The Melting Pot Restaurants Inc.
02.2023 - Current
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Managing Partner

Cheddars Stratch Kitchen
01.2018 - 01.2023
  • Hired as Assistant Manager, promoted within a year to Culinary Manager then Promoted to Managing Partner the following year
  • Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Associate Manager

Cracker Barrel
04.2015 - 01.2018
  • Responsible for operating business with weekly sales of 75k-100k a week; maintaining labor, maintenance, supplies, and food cost; training new employees and evaluating and coaching current employees; and controlling and organizing HACCP
  • Accomplishments: Increased sales by 20% and brought over 40% more to the bottom line; decreased employee turnover and brought our GLP to 70+; raised store to the third in the region; completed company specific manager training at company school in top of class; and received largest bonus for this store.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Enhanced team productivity by implementing efficient project management strategies.

Assistant General Manager of Food and Beverage

Smokehouse Grill at Westgate Resorts
07.2015 - 02.2016
  • Responsible for hiring and training a completely new FOH staff; overseeing BOH; coordinating nightly events for the 3500 guests across the property including banquets and conferences; handling daily reports, petty cash, and cash drawers; and ordering and stocking for FOH
  • Accomplishments: Received the first Ambassador award ever rewarded in the food and beverage department; raised the health score 27%; increased profitability to half a million dollars to the bottom line; collectively initiated a J1 program, leading to more diversity in the workplace.

Education

Associates in Business -

Roane State Community College
01.2004

Skills

  • Customer Retention
  • Account Management
  • Operations Oversight
  • Workflow Planning
  • Business Development
  • Expense Control
  • Quality Management
  • Schedule Management
  • Advertising and marketing
  • P&L Management
  • Risk Management
  • Community Outreach
  • Inventory Control

Activities

Hobbies include hosting gatherings at home for friends, sporting events, and travel to new cities and beaches. Re-purposed my energy as a single mom now that my kids have grown into crafts, home remodels and friends and family. Re-location is not a problem, but an opportunity to see new places.

Accomplishments

  • Supervised team of 100 staff members.
  • Ambassador Award
  • Health Department 99%
  • Steritech 8
  • National Food & Safety Registered
  • ABC licensed
  • Beer Permit Board approved

Certification

National Food And Safety

ABC

Timeline

General Manager

The Melting Pot Restaurants Inc.
02.2023 - Current

Managing Partner

Cheddars Stratch Kitchen
01.2018 - 01.2023

Assistant General Manager of Food and Beverage

Smokehouse Grill at Westgate Resorts
07.2015 - 02.2016

Associate Manager

Cracker Barrel
04.2015 - 01.2018

Associates in Business -

Roane State Community College

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Sandy West