Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sandy West

New Market,TN

Summary

Seasoned Food and Beverage Manager with strong background in overseeing operations of various dining establishments. Proficient in optimizing food and beverage cost, enhancing customer satisfaction, and implementing innovative marketing strategies aimed at increasing sales. Strong leadership skills with demonstrated ability to manage, train and motivate teams for peak performance. Notable success in improving operational efficiency while delivering superior quality services.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Food & Beverage Manager

Aimbridge Hospitality
Knoxville , TN
07.2024 - Current
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Managed payroll records for employees working within the food and beverage department.
  • Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.

General Manager

The Melting Pot Restaurants Inc.
Knoxville, United States, TN
02.2023 - 07.2024
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Managing Partner

Cheddars Stratch Kitchen
Pigeon Forge, United States
01.2018 - 01.2023
  • Hired as Assistant Manager, promoted within a year to Culinary Manager then Promoted to Managing Partner the following year
  • Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Associate Manager

Cracker Barrel
04.2015 - 01.2018
  • Responsible for operating business with weekly sales of 75k-100k a week; maintaining labor, maintenance, supplies, and food cost; training new employees and evaluating and coaching current employees; and controlling and organizing HACCP
  • Accomplishments: Increased sales by 20% and brought over 40% more to the bottom line; decreased employee turnover and brought our GLP to 70+; raised store to the third in the region; completed company specific manager training at company school in top of class; and received largest bonus for this store.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Enhanced team productivity by implementing efficient project management strategies.

Education

Associates in Business -

Roane State Community College
01.2004

Skills

  • Customer Retention
  • Account Management
  • Operations Oversight
  • Workflow Planning
  • Business Development
  • Expense Control
  • Quality Management
  • Schedule Management
  • Advertising and marketing
  • P&L Management
  • Risk Management
  • Community Outreach
  • Inventory Control
  • Food and Beverage Operations
  • Labor Management
  • Quality Control

Accomplishments

  • Supervised team of 100 staff members.
  • Ambassador Award
  • Health Department 99%
  • Steritech 8
  • National Food & Safety Registered
  • ABC licensed
  • Beer Permit Board approved

Certification

National Food And Safety

ABC

Timeline

Food & Beverage Manager

Aimbridge Hospitality
07.2024 - Current

General Manager

The Melting Pot Restaurants Inc.
02.2023 - 07.2024

Managing Partner

Cheddars Stratch Kitchen
01.2018 - 01.2023

Associate Manager

Cracker Barrel
04.2015 - 01.2018

Associates in Business -

Roane State Community College

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Sandy West