Sandy Williams
Rex,GA
Summary
Proactive Medical Administration professional with extensive experience in appointment scheduling, performance metrics reporting, and budget planning. Skilled in HIPAA compliance, patient interactions, insurance verification, and electronic health records management. Bringing strong organizational aptitude, attention to detail, and problem-solving skills to improve patient satisfaction and operational efficiency.
Diligent Medical Back Office with strong background in medical administration, known for efficiently managing patient records and office operations. Successfully streamlined appointment scheduling processes, improving patient flow and reducing wait times. Demonstrated proficiency in medical billing and coding, and excellent communication skills in coordinating with healthcare providers.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
33
33
years of professional experience
Work History
Medical Adminstration
Peachtree Vascular Specialists (Currently DBA)
02.1997 - Current
- Managed appointment scheduling for multiple healthcare providers, ensuring optimal utilization of resources and time.
- Prepared detailed reports on department performance metrics for review by senior leadership, enabling informed decision-making strategies.
- Assisted in budget planning activities by tracking expenses against allocated funds and identifying areas for cost savings or reallocation as needed.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, protecting sensitive data at all times.
- Provided exceptional customer service to patients by addressing inquiries, resolving issues, and facilitating a positive experience during their interaction with the facility.
- Coordinated medical billing procedures for accurate invoicing, reducing discrepancies and increasing revenue collection.
- Oversaw insurance claim management by verifying coverage details and submitting necessary documentation for prompt reimbursement.
- Facilitated communication between patients and healthcare providers by serving as a liaison during phone calls or in-person meetings.
- Supported administrative team members by assisting with daily tasks such as answering phones, sorting mail, and organizing meeting schedules.
- Enhanced patient satisfaction through effective communication and timely response to inquiries and concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Accounting Assistant
Draper and Associates, Engineering
02.1992 - 01.1997
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to audit preparation by organizing relevant documentation and verifying the accuracy of financial statements for compliance purposes.
- Improved invoice processing efficiency through careful review, accurate data entry, and timely follow-up on outstanding payments.
Education
Diploma Program - Education
MBI
Chicago, IL06-1971
Skills
- HIPAA Compliance Understanding
- Critical thinking abilities
- Problem Solving Prowess
- Electronic Health Records Familiarity
- Time management mastery
- Patient Scheduling Expertise
- Appointment Coordination Abilities
- Organizational Aptitude
- Problem-Solving
- Attention to Detail
- Office Administration Competence
- Computer Skills
- Patient Scheduling
- Insurance Verification
- Appointment management
- Patient Referrals
Timeline
Medical Adminstration
Peachtree Vascular Specialists (Currently DBA)
02.1997 - Current
Accounting Assistant
Draper and Associates, Engineering
02.1992 - 01.1997
Diploma Program - Education
MBI
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