Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Sandy Winns Jr

Elizabeth,NJ

Summary

Dynamic Loss Prevention Supervisor with Dufry, skilled in video monitoring and internal audits. Proven track record of enhancing store profitability by minimizing shrinkage and fostering a safe shopping environment. Detail-oriented and adept at building customer relationships, ensuring exceptional service while effectively managing security risks.

Overview

2026
2026
years of professional experience

Work History

Loss Prevention Supervisor

Dufry
  • Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
  • Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
  • Investigated incidents of theft or fraud thoroughly, collecting evidence and preparing case summaries for legal proceedings.
  • Served as a liaison between store management and corporate leadership on matters related to loss prevention initiatives and concerns.
  • Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
  • Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
  • Maintained a safe shopping environment for customers by monitoring surveillance systems and addressing potential hazards promptly.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Performed thorough cash audits and deposit investigations.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Observed video surveillance systems for prompt emergency response.

Sales Associate

Dufry
08.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Associate Of Applied Science - Computer Science

ASA College
Brooklyn, NY
04.2003

Skills

  • Video monitoring
  • CCTV surveillance
  • Internal audits
  • Detail-oriented

Timeline

Sales Associate

Dufry
08.2021 - Current

Loss Prevention Supervisor

Dufry

Associate Of Applied Science - Computer Science

ASA College

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Sandy Winns Jr