Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sandra Wright

Palmyra,IN

Summary

Hardworking and Assertive Registration Representative with a detail-oriented and skilled approach to handling all admissions needs, including information gathering, system updates and appointment setting. Adept at answering phones and transmitting medical records. Looking for a new role with the chance for advancement. Work integrity and team player.

Overview

9
9
years of professional experience

Work History

Outpatient Registration Representative

Norton Clark Hospital
08.2023 - Current
  • Collected demographic and insurance information from patients.
  • Organized, checked and submitted all related paperwork.
  • Provided thorough information about admissions policies, Verified insurance benefits and check-in procedures.
  • Determined appropriate appointment type and scheduled each in system.
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Upheld HIPAA regulations and standards for protecting patient information. Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.


Administrative Assistant

Blue River Services
01.2023 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record staff trainings.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Sorted and distributed office mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed financials, reports and records to quickly handle all documentation for staff.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Recorded new hires, terminations, changes in job classifications to main employment files.
  • Conducted reference checks for potential new hires.

Caregiver

Senior Helpers
07.2022 - 01.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Call Center Representative

United Collection Bureau
12.2020 - 07.2022
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Processed debit and credit card and electronic check payments.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Processed letters to banks for bank levies.

Statistical Clerk

Census Bureau
04.2019 - 10.2020
  • Checked survey responses for errors and set aside unusable response forms.
  • Inspected outgoing mail for disclosures and errors.
  • Skilled at working independently and collaboratively in a team environment in quality assurance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Resident Youth Worker

Childplace
10.2018 - 03.2019
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Supported and mentored students in developing skills to become successful in community.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Improved clients' coping with routine life activities such as food budgeting and daily chores.

Receptionist

Risk Management Services Company
03.2016 - 03.2018
  • Operated multi-line telephone system to answer phone calls promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat.
  • Sorted, received, and distributed email, telephone, or postal mail. Processed and labeled all incoming insurance claims.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Eligibility Associate

Division Of Family Resources / Knowledge Services
06.2014 - 12.2015
  • Resolved discrepancies with client applications to verify eligibility.
  • Assisted clients with accurate eligibility form, application and document completion.
  • Processed and certified documents for accuracy and compliance with government regulations.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted clients with completion of applications and paperwork.

Education

Associate of Applied Science - Office Administration

Ivy Tech Community College of Indiana
Sellersburg
2016

Skills

  • Patient Contact
  • Administrative Functions
  • Admissions Requirements
  • File Coordination
  • Daily Operations Management
  • Computer Database Coordination
  • Schedule Coordination
  • Records Management
  • Client Relations
  • Switchboard Management
  • Documentation and Reporting
  • Pre-Registration Documentation
  • Appointment Scheduling
  • Client Rapport
  • Registration Data Intake
  • Records Maintenance

Additional Information

PowerPoint technician for a Bible Study, Foster Parent for 18 children. Boy Scouts of America Leader and Instructor, Boy Scout Camp staff, Indiana National Guard Family Readiness Group Chairperson, Band parent member, Host Parent for Foreign Exchanged Student, and Member of Graceland Baptist Church

Timeline

Outpatient Registration Representative

Norton Clark Hospital
08.2023 - Current

Administrative Assistant

Blue River Services
01.2023 - 05.2023

Caregiver

Senior Helpers
07.2022 - 01.2023

Call Center Representative

United Collection Bureau
12.2020 - 07.2022

Statistical Clerk

Census Bureau
04.2019 - 10.2020

Resident Youth Worker

Childplace
10.2018 - 03.2019

Receptionist

Risk Management Services Company
03.2016 - 03.2018

Eligibility Associate

Division Of Family Resources / Knowledge Services
06.2014 - 12.2015

Associate of Applied Science - Office Administration

Ivy Tech Community College of Indiana

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Sandra Wright