Sandy Wynn
Oneida,TN
Summary
- Highly organized and visitor focused support counselor with proven ability to manage multiple priorities. Maintain a positive and professional attitude while focusing on visitors' needs and support. Core Competencies include:
- Strong problem solving and troubleshooting skills.
- Strong communication skills and ability to engage with cross-functional team members and agencies.
- Professional demeanor
- Proven ability to learn new systems and technologies.
- Strong conflict management skills
- Strong decision making skills
- Strong writing skills
Experienced with legal research and client advocacy. Utilizes negotiation skills to achieve favorable outcomes. Track record of effectively representing clients in court.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Family Justice Center Advocate
Scott County Shelter Society
07.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
Crisis Counselor and Child Protective Services Mandatory Reports
Contact Care Line (988)
01.2022 - 01.2023
- Company Overview: Contact Care Lines mission is to provide each visitor with compassion while helping them navigate through a crisis and provide resources along with new avenues for forward thinking and prevention of suicide
- Greet each visitor of all ages, in crisis, through chat, text, or phone, with compassion and warmth
- Listen and validate their feelings and reasons for the crisis
- Establish a connection and platform of support along with resources for forward thinking
- Call dispatch, mobile crisis or other resources for imminent risk and to make sure the visitor is safe and gets the assistance they need
- Directly engage with law enforcement for cases that require involuntary rescue
- Mandatory Reporter for all cases where child abuse is suspected
- Help visitors navigate the system for mental health care, housing, food, legal aid, along with other tools to ensure safety and security
- Develop safety plan with each visitor with suicidal ideation
- Schedule follow ups with the visitor to ensure safety and mental wellbeing
- Maintained all CPS reports with agencies throughout the United States
- Reviewed each case and reported to the appropriate state agency
- Received call backs for additional information from law enforcement and/or agency
- Maintained spreadsheet and provided a report for supervisor on the status of each case
- Ensured proper documentation of detailed information, careful not to disclose personal information in the system report
- Contact Care Lines mission is to provide each visitor with compassion while helping them navigate through a crisis and provide resources along with new avenues for forward thinking and prevention of suicide
NANTeL Helpdesk Senior Technician & Leadership Seminar Senior Coordinator
Institute of Nuclear Power Operations
01.2008 - 01.2019
- Company Overview: INPO's mission is to promote the highest levels of safety and reliability - to promote excellence - in the operation of commercial nuclear power plants
- Engage directly with nuclear power industry administrators to triage, evaluate and diagnose technical support calls and incidents
- Managed over 7,000 calls in a five-month period while addressing the NANTeL tickets from the industry and performing coordinator duties for Leadership Seminars
- Was a key team member for the SABA system implementation and engaged with project team members to evaluate and define requirements, and validate customizations were properly implemented
- Conducted quality assurance testing to verify minimum system response times were executed
- Acted as the single point of contact for all issues and inquiries during platform implementation project and proficient in the use of ServiceNow and Kayako incident management systems
- Experienced in operating and troubleshooting various learning management systems such as SABA, and Cornerstone OnDemand
- Acted as SME for proprietary Administrative Task Optimization System (ATO) to define system issues to development team, collaborate on diagnostics and executed QA and UAT activities for resolved system issues
- Worked to develop and optimize ongoing leadership program elements focused on streamlining activities for seminars conducted for the nuclear industry such as Senior Nuclear Plant Management Seminar, Site Vice President/Plant Manager Seminar, First-Line Leadership Seminar, Next-Level Leadership Seminar, NANTeL Steering Committee Meeting, and Instructor Certification Program
- Managed On-line registration processes, pre-seminar set up activities including developing seminar materials, updating contact sheets and ensuring materials are distributed to participants
- Functioned as SME for RegOnline, participant registration platform, and was required to learn all aspects of system functionality and business requirements
- Successfully trained team of five on established processes for creating, editing and managing training templates
- INPO's mission is to promote the highest levels of safety and reliability - to promote excellence - in the operation of commercial nuclear power plants
Education
Associate of Applied Science - Paralegal Studies
South University
Savannah, GA09-2025
Bachelor of Arts - Psychology
Ashford University
San Diego, CAHigh school or equivalent -
Douglas County High School
01.1996
Skills
- Strong problem solving and troubleshooting skills
- Strong communication skills
- Professional demeanor
- Proven ability to learn new systems and technologies
- Strong conflict management skills
- Strong decision making skills
- Strong writing skills
- Document filing
- Document review
- Client representation
- Resource management
- Legal research
- Crisis support
Certification
- Zero Suicide Institute
- Certified Peer Recovery Specialist training
- Instructor Certification Program
- Help Desk Institute (HDI)
- Emory University (EQI) Emotional Intelligence
Accomplishments
- Dean's List 2024
- Successful implementation of Vision, SABA, Testcraft, Regonline, Kayko, ServiceNow and Cornerstone OnDemand.
- Active participant in local WIN (Women in Nuclear) chapter.
- Subject Matter Expert (SME) for NANTeL Helpdesk Training
Timeline
Family Justice Center Advocate
Scott County Shelter Society
07.2023 - Current
Crisis Counselor and Child Protective Services Mandatory Reports
Contact Care Line (988)
01.2022 - 01.2023
NANTeL Helpdesk Senior Technician & Leadership Seminar Senior Coordinator
Institute of Nuclear Power Operations
01.2008 - 01.2019
High school or equivalent -
Douglas County High School
- Zero Suicide Institute
- Certified Peer Recovery Specialist training
- Instructor Certification Program
- Help Desk Institute (HDI)
- Emory University (EQI) Emotional Intelligence
Associate of Applied Science - Paralegal Studies
South University
Bachelor of Arts - Psychology
Ashford University
Similar Profiles
Tristyn KontraTristyn Kontra
Veterinary Assistant at Jefferson County Humane Society And Jefferson County Animal ShelterVeterinary Assistant at Jefferson County Humane Society And Jefferson County Animal Shelter
Megan TamerMegan Tamer
Health and Wellness Technician at Forsyth Humane Society & Forsyth County Animal ShelterHealth and Wellness Technician at Forsyth Humane Society & Forsyth County Animal Shelter
Stella DunniganStella Dunnigan
Volunteer at Scott County Humane Society - "for Pets' Sake"Volunteer at Scott County Humane Society - "for Pets' Sake"