Sandy Zimmermann
Business Office Manager
Atlanta, Georgia *Willing To Relocate
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Business Office Manager
Azalea Estates Assisted Living
Fayetteville, Georgia
05.2020 - Current
- Responsible for managing day-to-day business office operations and oversight, coordination, and maintenance of related business office services including community budgeting, bookkeeping, payables, receivables, reporting, preparation of financial and business-related reports and resident billing
- Determine resident financial responsibility and perform revenue collection. Make bank deposits, as requested
- Receive and receipt private, resident portions and fax Long Term Care forms to appropriate parties
- Processes orders for all necessary equipment and supplies. Orders within budgetary guidelines and maintains inventory control
- Accounts for administrative, supply and payroll budget and provides reports to management
- Promotes personal and professional growth of staff and conducts performance reviews. Places ads; interviews and makes hiring decisions regarding open positions. Works with Executive Director on disciplinary situations and meets with associates to discuss issues and concerns
- Determines staffing needs of all departments and hire sufficient staff
- Reviews weekly payroll reports and addresses associate payroll concerns. Works with Corporate Payroll to resolve issues
- Maintains associate personnel files. Completes staff training and orientation as needed
- Conducts community tours to prospective residents and their families
- Oversees efficient and effective resolution of resident complaints and answers residents' questions regarding community
- Oversee and assist with resident move-in and welcome process, including move-in paperwork, discovering what makes each new resident unique, customizing tasks and process to unique needs of each new resident and family
- Assist residents with interpretation of community policies and procedures
- Exercise sound judgment and discretion in resolving customer complaints, consulting with community staff, as necessary
- Reviews and submits invoices to accounts payable for administration
- Monitors billing errors and long-distance coverage problems of telephone systems. Contacts provider to resolve issues
- Oversees mail room activities
- Recruited, hired, trained and supervised staff of 50 and implemented mentoring program that offered positive employee engagement
Advertising Account Executive
Fayette Publishing
Fayetteville, Georgia
04.2005 - 03.2020
- Drive growth by promoting and selling newspaper, magazine and digital web advertisements
- Oversee and manage over 50 large corporate, small business, and national accounts per month
- Developed new accounts and expanding existing accounts
- Conduct face to face meetings including presentations, webinars and product demonstrations in person and by phone
- Act as trusted advisor to 50 plus clients, share insights, and continually identify revenue opportunities
- Expand business reach through networking techniques, though attending business expos, ribbon cuttings, chamber of commerce event.
- Participate in ongoing weekly team meetings and sales training to continue to enhance product knowledge
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Conducted market research to attract clients in new territories
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats
Education
Completed 25 Credits - Human Resources Development
Georgia Piedmont Technical College
Clarkston, GAHigh School Diploma -
Newton County High School
Covington, GaSkills
Excellent communication and computer skills
Policy and procedure modification
Invoice Statements
Account reconciliation
Credit and collections
Financial records and reporting
Office Management
Human Resources
CPR
Timeline
Business Office Manager
Azalea Estates Assisted Living
05.2020 - Current
Advertising Account Executive
Fayette Publishing
04.2005 - 03.2020
Completed 25 Credits - Human Resources Development
Georgia Piedmont Technical College
High School Diploma -
Newton County High School