Sandy B. Etienne
Plantation,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Interim Substitute Teacher
Plantation Park Elementary
Plantation, FL
10.2023 - Current
- Supported special needs students by providing individual instruction as needed.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Met regularly with parents or guardians regarding student progress and concerns.
- Organized lesson plans and activities for students.
- Implemented school policies and procedures in the classroom.
Office Management Specialist
G AND E GLOBAL SERVICES CORP
Sunrise, FL
01.2023 - 09.2023
- Managed and maintained office operations and procedures, including filing systems, mail distribution, office supplies, equipment maintenance and related activities.
- Greeted visitors in a professional manner and directed them appropriately.
- Answered incoming calls from customers in a professional manner providing customer service support when needed.
- Maintained electronic files in accordance with established policies and procedures; retrieved files as requested.
Customer Service Representative
Apex Systems
Falls Church, VA
10.2022 - 01.2023
- Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.)
- Maintain personal and team accountability for productivity and efficiency
- Ensure that all customer escalations and complaints are managed to excellent professional standards
- Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained
- Offer skills with CRM Systems paired with outstanding active listening and multitasking abilities
Biological Scientist III
Department of Health
09.2020 - 05.2022
- Interviewed contacts via phone in a fast-paced environment to inquire about symptoms, underlying medical conditions, demographics, occupation and level of exposure
- Worked with head nurses to carry out patient care duties under the direction of registered nurses and nurse managers
- Conducted outbreak investigations of newly diagnosed contacts to determine the source of exposure
- Completed necessary paperwork while adhering to the company's policies and procedures
- Thoroughly reviewed and produced reports based on contacts' laboratory results, hospital records and supplemental information
- Advised contacts to ensure they adhered to the Center of Disease Control and Prevention (CDC) isolation periods
- Provided referrals to contacts for testing sites, healthcare, medical evaluations, and supportive services for those who were symptomatic
- Utilize Health Management System (HMS), FLSHOT and Electronic Health Records (EHR) linked to Merlin to conduct investigations
Substitute Teacher
Elementary Schools
09.2018 - 04.2020
- Created and sustained a positive experience for students, faculty and staff
- Fostered positive relationships with students, parents and teaching staff
- Analyzed students' academic struggles and implemented problem-solving strategies for areas of improvement
- Conducted and spearheaded meetings to strategize academic performance plans for at-risk students
- Identified the best strategies and resources for students that benefited their academic and personal goals
- Implemented lesson plans to educate students about key concepts
- Presented and taught academic curriculums to large groups of students
3rd Grade Teacher
Tamarac Elementary
01.2016 - 06.2018
- Recruited students to join my study groups for extra assistance on various subjects
- Cultivated relationships with students to ensure they were well-informed, motivated and supported in their academics
- Implemented a Balance Literacy Program which increased student academic performance collectively by 53%
- Developed classroom management strategies to ensure a positive learning environment
- Collaborated with multiple departments within the school to ensure common goals were met
- Participated in on-going training to remain current on customer service, management functions, division policies, and state statutes
- Counseled with parents to provide transparency on students' academic and behavioral performance
- Explored foundational learning concepts with students through hands-on activities, videos and class discussions
Substitute Teacher
Elementary Schools
10.2014 - 05.2015
- Conceptualized and implemented academic interventions for at-risk students
- Developed interactive, hands-on learning methods tailored to help students with individual needs
- Collaborated with staff to plan and implement the New Florida Standards Assessments
- Collected, maintained, and presented data to primary instructor per daily school activities
- Enforced classroom routines to keep students on schedule while operating at a consistent level
- Kept detailed records of student progress, attendance and assignments via Microsoft Office and Google Suite
Customer Service Liaison
Source Broward
07.2014 - 10.2014
- De-escalated and diffused tense customer-related situations
- Provided high customer satisfaction by resolving issues with knowledgeable and friendly service
- Input data and progress using various databases within the state agency
- Participated in training opportunities to enhance job related skills such as career development, counseling, and program specific knowledge
Education
Florida Teaching Certificate Elementary Education -
Broward County School District
Florida06.2019
Associate of Science - Nursing
Miami Dade College
Miami, FL08.2013
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL08.2005
Skills
- Microsoft Office Suite & Google Suite
- Strong Presentation Skills
- Bilingual (Haitian-Creole)
- Written Communication
- Verbal Communication
- Organizational Skills
- Time Management
- Conflict Resolution
- Customer Service
- Detailed-Oriented
- Team Leadership
- Decision-Making
- Interpersonal
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Creole
Advanced (C1)
C1
Timeline
Interim Substitute Teacher
Plantation Park Elementary
10.2023 - Current
Office Management Specialist
G AND E GLOBAL SERVICES CORP
01.2023 - 09.2023
Customer Service Representative
Apex Systems
10.2022 - 01.2023
Biological Scientist III
Department of Health
09.2020 - 05.2022
Substitute Teacher
Elementary Schools
09.2018 - 04.2020
3rd Grade Teacher
Tamarac Elementary
01.2016 - 06.2018
Substitute Teacher
Elementary Schools
10.2014 - 05.2015
Customer Service Liaison
Source Broward
07.2014 - 10.2014
Florida Teaching Certificate Elementary Education -
Broward County School District
Associate of Science - Nursing
Miami Dade College
Bachelor of Arts - Criminal Justice
Florida Atlantic University