Sandyhai Hutch

Work History

UnitedHealth Group

08.2023 - Current

Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Optimized existing reports and dashboards by identifying redundancies and enhancing overall efficiency.
Enhanced team productivity through effective delegation of tasks and clear communication of expectations.
Developed and customized comprehensive operational dashboards for various client divisions, driving informed decision making.
Facilitated open lines of communication between cross-functional teams for seamless data integration and improved reporting quality.
Managed multiple concurrent projects while maintaining attention to detail and prioritizing tasks effectively under tight deadlines.
Increased report clarity by simplifying complex transactional data into easily digestible visual representations.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

IBM

01.2019 - 08.2023

Elicited, analyzed, and dissected functional and non-functional requirements for Medicaid reporting, e.g T-MSIS, CMS-64, CMS-21, etc.
Helped shape the data and analytics vision for several state Social Services Administrations.
Supported State Medicaid Directors on 1115 Waiver request submissions.
Served as the project liaison between the client and internal technical SMEs.
Facilitated working sessions with both internal and external stakeholders, to design the solution.
Responsible for writing and managing multiple control documents, such as the Requirements Management Plan and the Federal Certification and Review Management Plan.
Served as Project Manager for multiple data solution projects; employing best practices to produce a change management process, identify process improvement opportunities, quickly recognize risks, and resolve conflict within scope and budget.
Guided customers through the CMS Streamlined Modular Certification process.
Partnered with teams company-wide – Product, Development, Quality Assurance – to foster innovation and achieve customer data and analytics goals.
Managed a team of industry consultants, business analysts, and data analysts – responsible for providing mentorship and performance evaluations.

UnitedHealth Group

01.2014 - 01.2019

Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Supervised a team of developers and business analysts in the creation of multiple population health dashboards, including 1115 Waivers reporting.
Worked closely with Data Architects to determine technical requirements and create Source to Target mappings for data integration.
Determined use cases to guide data-mining and analysis for public health initiatives, including tackling Social Determinants of Health and health equity.
Facilitated data analysis sessions to understand client business objectives and pain-points.
Collaborated across social services agencies— Medicaid, Child Welfare, Supplemental Nutrition Assistance Program (SNAP), etc—to develop a whole-person care coordination initiative.
Served as Subject Matter Expert (SME) for large-scale Medicaid program overhaul in response to the Affordable Care Act.

The GetWell Network

01.2013 - 01.2014

Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
Collaborated with hospital leadership to develop new, patient-centered clinical workflows.
Owned client relationship – addressing any concerns and improving the overall customer experience.
Specialized in facilitating design thinking workshops.
Managed software upgrades and implementations for 4 hospital networks concurrently.

Aetna

01.2008 - 01.2013

Designed internal KPIs to assess national quality measures, e.g HEDIS metrics.
Produced monthly reports by creating custom SQL code and using advanced Excel spreadsheet functions.
Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.
Championed process improvements to decrease the caseload for Care Managers and enhance the member experience.
Identified patterns and trends in large data sets and provided actionable insights.