SANDY NAPAK KOSRIPORN
Chicago,IL
Summary
Professional with extensive experience in restaurant customer service. Skilled in handling inquiries, resolving issues, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and achieving results. Consistently delivering exceptional dining experiences while fostering a welcoming atmosphere. Known for effective communication, reliability, and a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Customer Service Representative
Sushi Taku
08.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Responded to customer requests for products, services, and information.
- Maintained knowledge of menu items, offering recommendations to guests based on preferences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Server
Tomo Japaneese Restaurant
06.2023 - 08.2024
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Learned menu items and specials to effectively communicate recommendations to patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Supported team members during busy shifts to enhance overall service efficiency.
Barista
Luxe Cafe
01.2023 - 05.2023
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Barista
Jamica Blue Cafe
01.2021 - 04.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated coffee machines and brewing equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to streamline workflows, improving service efficiency during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Restaurant Customer Service Representative
Rice and Lake Thai
08.2019 - 01.2023
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Managed high-volume phone calls, taking orders accurately and efficiently.
- Assisted in training new staff on service protocols and menu knowledge.
Education
Diploma - Hospitality Administration And Management
Lé Culinare College
Sydney, Australia09-2022
Certificate IV - Commercial Cookery
Lé Culinare College
Sydney, Australia12-2021
Bachelor of Arts - Multimedia Technology And Animation
Khon Karen University
Thailand05-2015
Skills
- Time management
- Patience and tolerance
- Team collaboration
- POS and Chowbus system
Certification
- Illinois Food Handler , [Premier food Safety]
Timeline
Restaurant Customer Service Representative
Sushi Taku
08.2024 - Current
Server
Tomo Japaneese Restaurant
06.2023 - 08.2024
Barista
Luxe Cafe
01.2023 - 05.2023
Barista
Jamica Blue Cafe
01.2021 - 04.2023
Restaurant Customer Service Representative
Rice and Lake Thai
08.2019 - 01.2023
Diploma - Hospitality Administration And Management
Lé Culinare College
Certificate IV - Commercial Cookery
Lé Culinare College
Bachelor of Arts - Multimedia Technology And Animation
Khon Karen University
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