Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced oncology environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
13
13
years of professional experience
Work History
Registered Nurse, Office Practice, Pain Service
Memorial Sloan Kettering Cancer Center
10.2016 - Current
Collaborates with three anesthesiologists and one nurse practitioner to deliver interventional and medication pain relief for cancer patients
Evaluate patients in clinic and document pain histories with tried and failed medications and/or interventions
Give accurate and timely handoff to practitioners so they can formulate specific plan of care
Assist with in-clinic procedures by preparing necessary supplies and operating ultrasound with MD guidance
Optimize supply levels in clinic rooms to meet typical patient loads
Provide pre-and post-procedure instructions and teachings
Manage high volume phone calls and appropriately triaging symptoms
Resolve issues with prescriptions by liaising with pharmacists and insurance
Obtain prior authorizations in timely manner to minimize disruptions for patients' medication regimens
Office Practice Nurse, GI Medical Oncology
Memorial Sloan Kettering Cancer Center
04.2012 - 10.2016
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Provided chemotherapy teachings and ways to manage side effects from treatment
Maintained constant communication with physician and other team members (ie. infusion nurses, pharmacists, case managers, social workers)
Promoted clinic efficiency, coordinating charts, completing insurance forms and helping patients with various needs
Prepared and administered medications to alleviate patient symptoms
Directed patients to exam rooms, fielded questions and prepared for physician examinations
Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times
Provided nursing triage through office phone calls to address different concerns
Registered Nurse, SACU and Thoracic Surgery
Memorial Sloan Kettering Hospital
06.2010 - 08.2012
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
Monitored patient condition by interpreting ventilator settings, alarms and continuous oxygenation statuses
Obtained ACLS certification as requisite for critical care/ICU step-down unit
Collaborated with physicians, respiratory therapists, nurse practitioners and physician assistants to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
Performed complex wound care and ongoing education to patients and caregivers
Collected blood, tissue and other laboratory specimens
Administer medications as ordered and provide feedback on effectiveness on plan of care
Provided empathetic support and end-of-life care to dying patients on comfort measures
Education
Bachelor of Science - Nursing
New York University
Manhattan, NY
05.2010
Bachelor of Science - Marketing, With English Minor Concentration
St. John's University
Jamaica, NY
05.2003
Skills
Oncology Certified Nurse (OCN®) ONCC
Pain Management, Acute and Chronic
Hospice and Palliative Care
Medical Screening, Patient Assessment and Monitoring
Medical Supply Management
Prescription Writer (eRx)
EMR Systems (Epic, Cadence, HIS)
Microsoft Office, Teams, Outlook
Languages
Chinese (Cantonese)
Elementary
Timeline
Registered Nurse, Office Practice, Pain Service
Memorial Sloan Kettering Cancer Center
10.2016 - Current
Office Practice Nurse, GI Medical Oncology
Memorial Sloan Kettering Cancer Center
04.2012 - 10.2016
Registered Nurse, SACU and Thoracic Surgery
Memorial Sloan Kettering Hospital
06.2010 - 08.2012
Bachelor of Science - Nursing
New York University
Bachelor of Science - Marketing, With English Minor Concentration
POSTDOCTORAL RESEARCH ASSOCIATE at Memorial Sloan Kettering Cancer Center, Sloan Kettering Institute, Cell Biology DepartmentPOSTDOCTORAL RESEARCH ASSOCIATE at Memorial Sloan Kettering Cancer Center, Sloan Kettering Institute, Cell Biology Department
Site Supervisor at New York Cancer & Blood Specialist (Affiliated with Memorial Sloan Kettering Cancer Center)Site Supervisor at New York Cancer & Blood Specialist (Affiliated with Memorial Sloan Kettering Cancer Center)
Guest Service Representative/Concierge at Memorial Sloan Kettering Cancer Center Josie Robertson Surgery CenterGuest Service Representative/Concierge at Memorial Sloan Kettering Cancer Center Josie Robertson Surgery Center
TEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast CenterTEAM LEAD, Outpatient & Hospital Operations at Memorial Sloan Kettering Cancer Center – Evelyn H. Lauder Breast Center