Jean Lestage
Boston,MA
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
Boston, MA
03.2022 - Current
- Ranked 2nd out of 14 employees on the CXR Matrix for March
- Produced the highest number of individual CFL's in March
- Ranked 3rd out of 16 employees on the CXR Matrix for April
- Contributed to a an 86 TSQI +1 above corporate average in April
- Contributed to an 85 TSQI +2 above corporate average in May
- Assisted in organizing the busiest touchpoint of the operation by maintaining structure and optimizing space during 2000+ return days
- Applied problem-solving skills to resolve service issues and create memorable experiences
- Maintained a high level of professionalism when dealing with difficult customers and offering solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported supervisors and managers as a lead agent in the return lanes by overseeing the development of new MTs and CXRs, while also improving overall team performance
- Proactively learned managerial tasks, including conducting switch outs and processing credit card changes on both Greenlight and 2.0 systems
- Acquired skills in processing customer information at the exit booth using Greenlight
- Gained experience in upselling and processing rental contracts at the counters
Education
High School Diploma -
Lincoln Academy
Boston07-2011
Skills
- Attention to Detail
- Strong Communication & Responsiveness
- Problem Solving
- Leadership
- Customer Service Oriented
Timeline
Customer Service Representative
Enterprise Mobility
03.2022 - Current
High School Diploma -
Lincoln Academy