Saneayah Simmons
Tampa,FL
Summary
My goal is to enhance my expertise in Information Technology within an organization that supports professional development and career progression. Experienced in providing software support to users and developing and implementing technical solutions.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proficient specialist skilled in diagnosing and resolving computer hardware and software problems in customer-centric settings.
Overview
3
3
years of professional experience
Work History
IT Technician
Edist
11.2023 - Current
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks..
Tier 1 Technical Support Advisor
Apple
03.2023 - 10.2023
- - Offered support for resolving iOS, watchOS, and macOS software issues.
- Served as the primary contact for triaging technical issues.
- Assessed technical guidelines to confirm adherence to information security standards and best practices.
- Managed, tracked, and processed actions on customer accounts, passwords, and product support resolutions using internal ticketing systems.
- Recorded support interactions for future use.
- Utilized ticketing systems to oversee and process support actions and requests.
- Conducted training sessions to equip personnel with the skills to address technical problems independently, thereby reducing service call volume.
Technical Support Representative
Computer Generated Solutions, Toshiba
01.2022 - 02.2023
- Helped customers diagnose issues and explained solutions to restore service and functionality.
- Utilized ticketing systems to handle and process support actions and requests.
- Managed high volumes of calls and addressed technical support needs efficiently.
- Worked with supervisors to escalate and resolve customer inquiries or technical issues.
- Solved a wide variety of technical problems across multiple systems and applications for customers and end-users in different time zones.
- Provided technical assistance and responded to customer inquiries both over the phone and in person.
Education
High School Diploma -
North Paulding High School.
05.2019
Skills
- Help desk
- Microsoft 365
- IOS
- Ventura - Mac OS
- Virtual Environments
- Oracle
- Excel
- Zendesk
- Jira
- Break/fix support
- Active Directory
- Assessment
- Basic computer skills-Expert
- Technical Support Customer Situations-Expert
- Zoho Assist
- Configuration file
- Call Center Customer Service-Expert
Timeline
IT Technician
Edist
11.2023 - Current
Tier 1 Technical Support Advisor
Apple
03.2023 - 10.2023
Technical Support Representative
Computer Generated Solutions, Toshiba
01.2022 - 02.2023
High School Diploma -
North Paulding High School.
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