SANEIKA KELLY
Granny Nannies
Riverview,fl
1
Certification
15
years of professional experience
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Work History
CNA
1 Year 2 Months- Assisted with activities of daily living, enhancing patient comfort and safety.
- Provided comprehensive assistance with activities of daily living, ensuring patient comfort and safety.
- Delivered compassionate bedside care, creating a supportive environment for patients and families.
- Provided personalized support to patients, addressing individual needs and concerns with empathy.
CNA
6 Months- Monitored vital signs and documented changes, supporting timely communication with care teams.
- Assisted clients with mobility, transfers, and safe ambulation using proper body mechanics.
- Provided in-home personal care support, including bathing, grooming, dressing, and toileting assistance.
- Prepared meals and supported nutrition needs while following individualized care instructions.
TEAM LEAD
3 Months- Oversaw team members during shifts to ensure efficient operations.
- Managed cash, tracked inventory, and executed store opening/closing procedures.
- Addressed customer complaints and queries, resulting in improved satisfaction.
HHA (PRN)
10 Months- Delivered personalized care and support to enhance quality of life for individuals in their homes.
- Facilitated daily activities including bathing, meal preparation, and hygiene to promote independence and well-being.
- Supported medication adherence through consistent reminders, contributing to residents' health management.
CUSTOMER SERVICE
5 Years 6 Months- Exceeded VIP passenger expectations daily through attentive service, personalized solutions, and a proactive approach to anticipating and fulfilling their needs.
- Ensured premium customer experiences by providing personalized support and anticipating passenger needs, consistently exceeding expectations in demanding situations.
- Managed complex passenger inquiries and resolved issues swiftly and effectively, demonstrating a proactive approach to problem-solving in a fast-paced airport environment.
- Liaised with airport staff and stakeholders to ensure seamless coordination and timely resolution of passenger requests.
COLLECTIONS/CUSTOMER SERVICE
2 Years 2 Months- Consistently exceeded performance benchmarks in collections and customer service, demonstrating a strong drive to achieve and surpass organizational goals.
- Negotiated payment plans, resolving conflicts and establishing mutually beneficial agreements that supported collections goals.
- Maintained high customer satisfaction scores by providing exceptional service and addressing concerns promptly and professionally.
- Managed high-volume calls daily, effectively balancing workload while delivering excellent service and maintaining a positive customer experience.
- Complied with data privacy standards and regulations, safeguarding sensitive information and ensuring ethical conduct in all customer interactions.
CUSTOMER SERVICE
2 Years 11 Months- Consistently delivered exceptional customer service by greeting and welcoming all members and visitors, creating a positive and professional environment.
- Resolved complex member inquiries efficiently, showcasing strong problem-solving and communication skills that contributed to high member satisfaction.
- Addressed member inquiries and resolved complex issues with efficiency, demonstrating strong problem-solving and communication skills to achieve member satisfaction.
- Communicated resolutions clearly and effectively, ensuring members were well-informed and confident in the services provided.
- Utilized active listening to assess member needs and delivered tailored solutions, strengthening member relations and fostering loyalty.
- Communicated resolutions clearly, ensuring members were well-informed and confident in services provided.
Education
Certified Nursing Assistant Program - Nursing Assistant
Hospitality and Tourism Management
Travel and Tourism Management
High School Diploma
Completion of Basic Training - Electrician Interior
Skills
Patient Privacy Compliance
Emergency Response Techniques
Basic First Aid
Data entry
Conflict resolution
Patient Care Coordination
Patient Communication
High-Volume Call Handling
Supplies Management
Medication Management
Infection Control Practices
Strong verbal and written communication
Active Listening
Certification
CNA Certification, HHA Certification, CPR and BLS Certification
Job Title
- Behavior Technician
Timeline
CNA
Granny Nannies
08.2025 - CurrentRead More
CNA
Bayfront Orlando Health
02.2025 - 08.2025Read More
TEAM LEAD
Smoothie King
11.2024 - 02.2025Read More
HHA (PRN)
Vanglough Home
01.2023 - 11.2023Read More
CUSTOMER SERVICE
VIP Attraction - Club Mobay
08.2016 - 02.2022Read More
COLLECTIONS/CUSTOMER SERVICE
Alliance one Inc.
06.2014 - 08.2016Read More
CUSTOMER SERVICE
Williams Co-operative Credit Union
05.2011 - 04.2014Read More
Godfrey Stewart High
High School Diploma
Read More
MBCC (Jam)
Hospitality and Tourism Management
Read More
Center of Career Training
Certified Nursing Assistant Program from Nursing Assistant
Read More
USA Army
Completion of Basic Training from Electrician Interior
Read More