Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sanela Kesic

Carol Stream,IL

Summary

Seasoned Dental Office Manager with comprehensive background in managing daily operations of dental practices. Strengths include optimizing productivity, ensuring patient satisfaction, and maintaining regulatory compliance. Specialize in fostering strong team environments to deliver high-quality dental care and service. Significant contributions made in streamlining office processes, reducing patient wait times and improving overall efficiency.

Overview

5
5
years of professional experience

Work History

Dental Office Manager

Husain Dental
Schaumburg, Illinois
11.2020 - Current
  • Managed daily operations of dental office ensuring efficient workflow.
  • Coordinated patient scheduling to optimize appointment availability and reduce wait times.
  • Implemented office policies and procedures for improved patient care and safety compliance.
  • Trained new employees on office protocols and software systems for effective integration.
  • Collaborated with dental professionals to streamline treatment planning and patient communication.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Developed procedures for tracking patient records and updating treatment plans as needed.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
  • Developed promotional programs to attract new patients.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Monitored inventory of dental supplies and placed orders when necessary.
  • Advised administrative staff on proper filing techniques and methods for maintaining medical records.
  • Organized educational seminars for both staff members and patients about oral health topics.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
  • Ensured compliance with HIPAA regulations while handling confidential patient information.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed completed work to verify consistency, quality, and conformance.

Education

Bussiness

Beruf School
Schongau Germany
08-1998

Skills

  • Billing and collections
  • Customer relationship management
  • Office meetings
  • Financial analysis
  • Dental office management
  • Treatment Planning
  • Insurance billing
  • Business planning
  • Goal setting
  • Financial management
  • Budget management
  • Workflow coordination
  • Staff training and development
  • Team leadership
  • Payment plans
  • Employee coaching and mentoring
  • Workflow optimization
  • Employee training

Timeline

Dental Office Manager

Husain Dental
11.2020 - Current

Bussiness

Beruf School

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