Sanela Remmey

Face to Face Customer Service to meet the needs of clients!

• Homes Showings
• Staging
• Property Walk Troughs
• Scheduling Appointments
• Administrative Assistance
• Database Management

• Reviewed and processed invoices for accuracy, completeness and conformance to company policy
• Verified supplier accounts by reconciling monthly statements and related transactions
• Coded invoices with correct general ledger codes in accordance with standard procedures
• Researched invoice discrepancies and resolved billing issues with suppliers and vendors
• Maintained accurate records of all accounts payable activities in the accounting system
• Reconciled vendor statements, researched and corrected discrepancies as necessary
• Provided administrative support such as filing, scanning and photocopying documents related to Accounts Payable Department operations
• Created new vendor profiles in the accounting system including setting up 1099 reporting requirements when applicable
• Performed other duties as assigned by management or senior accounting staff
• Developed strong relationships with vendors to facilitate efficient resolution of any disputes or discrepancies

• Provide support to Field Ops Technicians on Day of Job for all residential and business services
• Perform basic troubleshooting for all residential services (e.g
• Provisioning, switch, and network issues)
• Some of these issues may include problems related to Neustar (SOA), TPV, porting issues, adding or deleting equipment, reconnecting services and repairing modem swaps
• Provide support for installation and repair issues that fallout from the IVR and Tech Mobile systems
• Investigate and resolve all installation exceptions and update the technician as required
• Handle all inbound calls from Field Technicians and escalate as needed
• Assist Field Techs with account management, i.e
• Provisioning of equipment, equipment assignments, work order quality assurance and completion
• Monitor work queues and maintain compliance for all calls in to the Day of Job group
• Successfully log all calls in the call tracker to capture reasons for fallout

• Liaised with vendors to communicate payment status.
• Implemented a paperless filing system, reducing physical storage needs and increasing document accessibility.
• Updated and maintained aging report to facilitate payments
• Processed new vendor applications and submitted for approval.
• Communicated with other departments to verify purchases.
• Entered purchase orders, invoices and payments into company accounting system.
• Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
• Developed strong relationships with vendors, facilitating open communication for effective issue resolution.

• Daily communication through email and telephone calls with Property Owners/Managers, supervisors, construction coordinators, and fellow employees
• Daily continued use of Microsoft programs, such as Microsoft Office, Excel, Outlook and Word
• Reach out to the property owners for locations and obtain a signed Right of Entry via email, fax, mail or Echosign
• Reach out to construction, upon customer or property owner's request, to obtain Scope of Work to attach to Right of Entry
• Upon request, prepare document for Memorandum of Agreement for COI (additional insured)
• Reach out to legal department with any questions regarding a Non-Standard Right of Entry Agreement from property owner
• Prepare Executive Summaries for any redlined Right of Entry Agreements to make construction aware of changes
• Send Right of Entry off for countersignature via Echosign
• Attach fully executed Right of Entry to either CWS or Sales Force and have construction notified to begin
• Email Property Owner/Manager, Sales Representative, Sale Representatives Supervisor and Service Representative back with fully executed Right of Entry if applicable
• If through CWS, release project to construction
• Upload fully executed Right of Entry to Harbor Flex

• Reach out to different departments concerning any construction delays and construction rushes
• Run past pending and 99/99 reports
• Key in and schedule sales leads created by our sales department
• Any other projects assigned by my supervisor
• (Running reports, training reps, working directly with my supervisor with any projects he may have)

• Demonstrating positive attitude and willingness to help advisors resolve calls in a timely manner
• Monitor and score agent calls and coaching agents to help the achieve scorecard goals
• Run team meetings to educate advisors on goings on within the business
• Side by side and fly by coaching's to assist advisors in real time customer related situations
• Strive for first call resolution to assure that the needs of both the customer and the company are being met with one call

• Supporting agents virtually through a chat system to help in assist customers and addressing escalated situations
• Created the FCR report to better understand reasons our customers call us back within 7 days

• Supporting manager and supervisors and assist agents with customer related issues
• Running promotions to include data entry monitoring and pay outs
• Running Sales and Retention Reports
• Coaching and Encouraging Advisors to meet metrics

• Addressing escalated situations by directly working with agents, customers and our local offices

• Providing customer assistance in repair and billing