Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sanela Tartic

Sioux Falls,SD

Summary

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Manager, Sales and Customer Support

Macy’s
Sioux Falls, SD
10.2009 - Current
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Managed daily operations of sales department, including supervision of 40 staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Resolved customer complaints regarding sales and service.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Build team schedule on weekly bases

Educational Assistant

Sioux Falls School District
Sioux Falls, SD
08.2008 - 04.2011
  • Conducted one-on-one tutoring sessions with students who needed extra support.
  • Organized classroom supplies and equipment.
  • Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
  • Provided individualized instruction for special needs students according to their IEPs.
  • Assisted teachers with preparing classroom materials and activities.

Physical Therapy Aide

Magic Valley Regional Medical Center
Twin Falls, ID
08.1999 - 11.2007
  • Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
  • Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
  • Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
  • Prepared treatment rooms prior to patient arrivals by cleaning surfaces, stocking supplies and ensuring all safety protocols are followed.
  • Managed and ordered supplies to maintain inventory stock.

Education

Some College (No Degree) - Early Childhood Education

College of Southern Idaho
Twin Falls, ID

Skills

  • Performance Management
  • Client Relationship Management
  • Vendor Management
  • Sales Team Training
  • Staff Management

Languages

English
Full Professional
Serbian
Native/ Bilingual

Timeline

Manager, Sales and Customer Support

Macy’s
10.2009 - Current

Educational Assistant

Sioux Falls School District
08.2008 - 04.2011

Physical Therapy Aide

Magic Valley Regional Medical Center
08.1999 - 11.2007

Some College (No Degree) - Early Childhood Education

College of Southern Idaho

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Sanela Tartic