Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanera Kiah-EL

Aldan,Pa

Summary

Dedicated individual seeking employment within a progressive organization, eager to utilize skills and experience while maximizing potential. Possessing a strong work ethic and passion for working with people, excelling in team environments. Highly motivated to continuously learn new skills and committed to task completion. Proficient in typing, filing, answering phones, and working with computers. Demonstrating hardworking, enthusiastic, and loyal team player qualities.

Overview

1
1
Certification

Work History

Customer Service

Amazon
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Paint Department Associate

The Home Depot Inc
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Alerted customers of department promotions and sales to increase overall departmental sales [Number]%.

Front desk agent

Days Inn
  • Resolved service-related problems and documented actions in system.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enforced policies and procedures to increase efficiency.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Prepared reports on guest satisfaction levels and other metrics.

Customer service

Famous Familgia
  • Processed both cash and card purchases and returns.
  • Increased customer loyalty and retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier

McDonalds
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier

K-Mart
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.

Theatre Usher

Associate Bridge Movie Theater
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Handled crowd control to maintain order and prevent overcrowding.

Cashier

Ross dress for less
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.
  • Monitored areas for security issues and safety hazards.
  • Trained team members on cash register operation and cash handling.
  • Operated POS cash register and equipment to collect payments.
  • Communicated with customers and team members to solve problems.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Penn Wood High School
Lansdowne, PA

Skills

  • Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts or to obtain details of complaints
  • Kept records of customer interactions and transactions recording details of inquiries, complaints and comments as well as actions taken
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills
  • Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
  • Supervised students in classrooms, halls, cafeterias, school yards and gymnasiums or on field trips
  • Enforced administration policies and rules governing students
  • Observed students' performance and recorded relevant data to assess progress
  • Organized and labeled materials and displayed students' work in a manner appropriate for their eye levels and perceptual skills
  • Received payment by cash, check, credit cards, vouchers or automatic debits
  • Established or identified prices of goods, services or admission and tabulate bills using calculators, cash registers or optical price scanner
  • Resolved customer complaints in a friendly, professional manner
  • Answered customers' questions and provided information on procedures or policies
  • Maintained sanitation, health and safety standards in work areas
  • Cleaned food preparation areas, cooking surfaces and utensils
  • Took food and drink orders and received payments from customers
  • Washed, cut and prepared foods designated for cooking
  • Cooked and packaged batches of food such as hamburgers and fried chicken which were prepared to order or kept warm until sold
  • Sold and collected admission tickets and passes from guests at Movie Theater
  • Directed patrons to restrooms, concession stands and telephone
  • Refused admittance to undesirable persons or persons without tickets or passes
  • Settled seating disputes and helped resolve other customer concerns
  • Assisted patrons in finding seats, lighting the way with flashlights if necessary
  • Handled cash, credit, check, fax for third party reservations, made reservations, checked guests in and out, answered the phone, and transferred calls
  • CRM Software
  • Complaint Handling
  • Social Media
  • Payment management
  • Call center experience
  • Call Control

Certification

  • First Aid/CPR Certified

Timeline

Customer Service

Amazon

Paint Department Associate

The Home Depot Inc

Front desk agent

Days Inn

Customer service

Famous Familgia

Cashier

McDonalds

Cashier

K-Mart

Theatre Usher

Associate Bridge Movie Theater

Cashier

Ross dress for less

High School Diploma -

Penn Wood High School

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Sanera Kiah-EL