Sanetra Thompson
Brandywine,MD
Summary
Dynamic Rail Training Instructor with WMATA, skilled in facilitation techniques and cross-cultural communication. Successfully mentored new instructors, enhancing training delivery and fostering an inclusive learning environment. Achieved high trainee satisfaction through interactive learning strategies and effective coaching, ensuring compliance with regulatory standards and quality goals, with solid background in certification processes and compliance standards. Successfully managed certification projects, ensuring timely and accurate completion. Demonstrated expertise in document verification and regulatory adherence, enhancing overall operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Rail Training Instructor
WMATA
2024 - Current
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
Rail Operations Supervisor
WMATA
2016 - 2024
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
Education
No Degree - Business Administration And Management
Virginia State University
Petersburg, VASkills
Facilitation techniques
Timeline
Rail Training Instructor
WMATA
2024 - Current
Rail Operations Supervisor
WMATA
2016 - 2024
No Degree - Business Administration And Management
Virginia State University